This document informs Users about the technologies that help this Website to achieve the purposes
described below. Such technologies allow the Owner to access and store information (for example by using a
Cookie) or use resources (for example by running a script) on a User’s device as they interact with this
Website.
For simplicity, all such technologies are defined as "Trackers" within this document – unless there
is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to
talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within
this document, the term Cookies is only used where it is specifically meant to indicate that particular type of
Tracker.
Some of the purposes for which Trackers are used may also require the User's consent. Whenever
consent is given, it can be freely withdrawn at any time following the instructions provided in this
document.
This Website uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and
Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise
specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the
lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing
session.
In addition to what’s specified in the descriptions within each of the categories below, Users may
find more precise and updated information regarding lifetime specification as well as any other relevant
information — such as the presence of other Trackers — in the linked privacy policies of the respective
third-party providers or by contacting the Owner.
Activities strictly necessary for the operation of this Website and delivery of the Service
This Website uses so-called “technical” Cookies and other similar Trackers to carry out activities
that are strictly necessary for the operation or delivery of the Service.
First-party Trackers
Storage duration:
- sh_app_site: duration of the session
- sh_app_curr: duration of the session
- sh_app_regn: duration of the session
- li_sugr: duration of the session
- bcookie: duration of the session
Other activities involving the use of Trackers
Functionality
This Website uses Trackers to enable basic interactions and functionalities, allowing Users to
access selected features of the Service and facilitating the User's communication with the Owner.
Interaction with live chat platforms
This type of service allows Users to interact with third-party live chat platforms directly from the pages of
this Website, in order to contact and be contacted by this Website‘s support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed,
even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
Crisp Widget (Crisp IM SARL)
The Crisp Widget is a service for interacting with the Crisp live chat platform provided by Crisp IM
SARL.
Personal Data processed: Data communicated while using the service, Trackers, Usage Data and various
types of Data as specified in the privacy policy of the service.
Place of processing: France
Registration and authentication
By registering or authenticating, Users allow this Website to identify them and give them access to dedicated
services.
Depending on what is described below, third parties may provide registration and authentication services. In this
case, this Website will be able to access some Data, stored by these third-party services, for registration or
identification purposes.
Some of the services listed below may also collect Personal Data for targeting and profiling purposes; to find
out more, please refer to the description of each service.
Facebook Oauth (Meta Platforms Ireland Limited)
Facebook Oauth is a registration and authentication service provided by Meta Platforms Ireland
Limited and is connected to the Facebook social network.
Personal Data processed: Trackers and various types of Data.
Place of processing: Ireland.
Storage duration:
Facebook Authentication (Meta Platforms Ireland Limited)
Facebook Authentication is a registration and authentication service provided by Meta Platforms
Ireland Limited and is connected to the Facebook social network.
Personal Data processed: Trackers and various types of Data as specified in the privacy policy of
the service.
Place of processing: Ireland
Storage duration:
- _fbp: 3 months
- fbssls_*: duration of the session
Measurement
This Website uses Trackers to measure traffic and analyze User behavior to improve the Service.
Analytics
The services contained in this section enable the Owner to monitor and analyze web traffic and can
be used to keep track of User behavior.
Google Analytics 4 (Google Ireland Limited)
Google Analytics 4 is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the
Data collected to track and examine the use of this Website, to prepare reports on its activities and share them
with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any
data center or server. Users can learn more by consulting Google’s official documentation.
Personal Data processed: number of Users, session statistics, Trackers and Usage Data.
Place of processing: Ireland.
Storage duration:
- _ga: 2 years
- _ga_*: 2 years
Heat mapping and session recording
Heat mapping services are used to display the areas of this Website that Users interact with most frequently.
This shows where the points of interest are. These services make it possible to monitor and analyze web traffic
and keep track of User behavior.
Some of these services may record sessions and make them available for later visual playback.
Hotjar Heat Maps & Recordings (Hotjar Ltd.)
Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to
collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out
information here.
Personal Data processed: Trackers, Usage Data and various types of Data as specified in the privacy
policy of the service.
Place of processing: Malta.
Storage duration:
- _hjAbsoluteSessionInProgress: 30 minutes
- _hjCachedUserAttributes: duration of the session
- _hjClosedSurveyInvites: 1 year
- _hjDonePolls: 1 year
- _hjFirstSeen: duration of the session
- _hjIncludedInSessionSample: 30 minutes
- _hjLocalStorageTest: duration of the session
- _hjLocalStorageTest: duration of the session
- _hjMinimizedPolls: 1 year
- _hjSession*: 30 minutes
- _hjSessionRejected: duration of the session
- _hjSessionResumed: duration of the session
- _hjSessionTooLarge: 1 hour
- _hjSessionUser*: 1 year
- _hjSessionUser_*: 2 years
- _hjShownFeedbackMessage: 1 year
- _hjTLDTest: duration of the session
- _hjUserAttributesHash: duration of the session
- _hjViewportId: duration of the session
- _hjid: 1 year
Marketing
This Website uses Trackers to deliver personalized marketing content based on User behavior and to operate, serve
and track ads.
Advertising
This type of service allows User Data to be utilized for advertising communication purposes. These communications
are displayed in the form of banners and other advertisements on this Website, possibly based on User
interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown
below.
Some of the services listed below may use Trackers for identifying Users, behavioral retargeting i.e. displaying
ads tailored to the User’s interests and behavior, or to measure ads performance. For more information, please
check the privacy policies of the relevant services.
Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out
feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based
advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.
Meta ads conversion tracking (Meta pixel) (Meta Platforms Ireland Limited)
Meta ads conversion tracking (Meta pixel) is an analytics service provided by Meta Platforms Ireland
Limited that connects data from the Meta Audience Network with actions performed on this Website. The Meta pixel
tracks conversions that can be attributed to ads on Facebook, Instagram and Meta Audience Network.
Personal Data processed: Trackers and Usage Data.
Place of processing: Ireland.
Storage duration:
- _fbp: 3 months
- fr: 3 months
Meta Lookalike Audience (Meta Platforms Ireland Limited)
Meta Lookalike Audience is an advertising and behavioral targeting service provided by Meta Platforms Ireland
Limited that uses Data collected through Meta's Custom Audience in order to display ads to Users with similar
behavior to Users who are already in a Custom Audience list on the basis of their past use of this Website or
engagement with relevant content across Meta's apps and services.
On the basis of these Data, personalized ads will be shown to Users suggested by Meta Lookalike
Audience.
Users can opt out of Meta's use of Trackers for ads personalization by visiting this opt-out
page.
Personal Data processed: Trackers and Usage Data.
Place of processing: Ireland.
Storage duration:
Google Ads conversion tracking (Google Ireland Limited)
Google Ads conversion tracking is an analytics service provided by Google Ireland Limited that
connects data from the Google Ads advertising network with actions performed on this Website.
Personal Data processed: Trackers and Usage Data.
Place of processing: Ireland.
Storage duration:
- IDE: 2 years
- test_cookie: 15 minutes
Google Ads Similar audiences (Google Ireland Limited)
Similar audiences is an advertising and behavioral targeting service provided by Google Ireland Limited that uses
Data from Google Ads Remarketing in order to display ads to Users with similar behavior to Users who are already
on the remarketing list due to their past use of this Website.
On the basis of this Data, personalized ads will be shown to Users suggested by Google Ads Similar
audiences.
Users who don't want to be included in Similar audiences can opt out and disable the use of
advertising Trackers by going to: Google Ad Settings.
In order to understand Google's use of Data, consult Google's partner policy.
Personal Data processed: Trackers and Usage Data.
Place of processing: Ireland.
Storage duration:
- AID: 2 years
- ANID: 2 years
- Conversion: 3 months
- DSID: 14 days
- FCNEC: 1 year
- FLC: 10 seconds
- FPAU: 3 months
- FPGCLAW: 3 months
- FPGCLDC: 3 months
- FPGCLGB: 3 months
- IDE: 2 years
- NID: 6 months
- RUL: 1 year
- TAID: 14 days
- __gads: 2 years
- __gsas: 2 years
- _gac_: 3 months
- _gac_gb_: 3 months
- _gcl_au: 3 months
- _gcl_aw: 3 months
- _gcl_dc: 3 months
- _gcl_gb: 3 months
- _gcl_gf: 3 months
- _gcl_ha: 3 months
- id: 2 years
- test_cookie: 15 minutes
Remarketing and behavioral targeting
This type of service allows this Website and its partners to inform, optimize and serve advertising based on past
use of this Website by the User.
This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then
transferred to the partners that manage the remarketing and behavioral targeting activity.
Some services offer a remarketing option based on email address lists.
Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out
feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based
advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.
Facebook Remarketing (Meta Platforms Ireland Limited)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Meta Platforms
Ireland Limited that connects the activity of this Website with the Meta Audience Network.
Personal Data processed: Trackers and Usage Data.
Place of processing: Ireland.
Storage duration:
Google Ads Remarketing (Google Ireland Limited)
Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google Ireland
Limited that connects the activity of this Website with the Google Ads advertising network and the DoubleClick
Cookie.
In order to understand Google's use of Data, consult Google's partner policy.
Users can opt out of Google's use of Trackers for ads personalization by visiting Google's Ads
Settings.
Personal Data processed: Trackers and Usage Data.
Place of processing: Ireland.
Storage duration:
- AID: 2 years
- ANID: 2 years
- Conversion: 3 months
- DSID: 14 days
- FCNEC: 1 year
- FLC: 10 seconds
- FPAU: 3 months
- FPGCLAW: 3 months
- FPGCLDC: 3 months
- FPGCLGB: 3 months
- IDE: 2 years
- NID: 6 months
- RUL: 1 year
- TAID: 14 days
- __gads: 2 years
- __gsas: 2 years
- _gac_: 3 months
- _gac_gb_: 3 months
- _gcl_au: 3 months
- _gcl_aw: 3 months
- _gcl_dc: 3 months
- _gcl_gb: 3 months
- _gcl_gf: 3 months
- _gcl_ha: 3 months
- id: 2 years
- test_cookie: 15 minutes
Google Signals (Google Ireland Limited)
This Website uses Google Signals, a feature of Google Analytics, which will associate the visitation
information that it collects from this Website with Google information from accounts of signed-in Google-account
users who have consented to this association for the purpose of ads personalization. This Google information may
include User location, search history, YouTube history and Data from sites that partner with Google – and is
used to provide aggregated and anonymized insights into Users' cross device behaviors.
If a User falls under the described association, they may access and/or delete such Data via My
Activity provided by Google.
Personal Data processed: Trackers and Usage Data.
Place of processing: Ireland.
Meta Custom Audience (Meta Platforms Ireland Limited)
Meta Custom Audience is a remarketing and behavioral targeting service provided by Meta Platforms
Ireland Limited that connects the activity of this Website with the Meta Audience Network.
Users can opt out of Meta's use of Trackers for ads personalization by visiting this opt-out
page.
Personal Data processed: email address and Trackers.
Place of processing: Ireland.
Storage duration:
How to manage preferences and provide or withdraw consent
There are various ways to manage Tracker related preferences and to provide and withdraw consent,
where relevant:
Users can manage preferences related to Trackers from directly within their own device settings, for
example, by preventing the use or storage of Trackers.
Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such
consent by setting their preferences within the cookie notice or by updating such preferences accordingly via
the relevant consent-preferences privacy widget, if available.
It is also possible, via relevant browser or device features, to delete previously stored Trackers,
including those used to remember the User’s initial consent preferences.
Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.
With regard to any third-party Trackers, Users can manage their preferences via the related opt-out
link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the
third party.
Locating Tracker Settings
Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the
following addresses:
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Internet Explorer
- Microsoft Edge
- Brave
- Opera
Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device
settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may
open the device settings and look for the relevant setting).
How to opt out of interest-based advertising
Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU and
UK), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI
(Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of
the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the
information provided in this document.
The Digital Advertising Alliance offers an application called AppChoices that helps Users to control
interest-based advertising on mobile apps.
Consequences of denying the use of Trackers
Users are free to decide whether or not to allow the use of Trackers. However, please note that
Trackers help this Website to provide a better experience and advanced functionalities to Users (in line with
the purposes outlined in this document). Therefore, if the User chooses to block the use of Trackers, the Owner
may be unable to provide related features.
Owner and Data Controller
SuperHosting.BG Ltd, Iztok Residential area, 36 G. M. Dimitrov Blvd., Izgrev area, 1797 Sofia
Owner contact email: sh-cookie@superhosting.bg
Since the use of third-party Trackers through this Website cannot be fully controlled by the Owner,
any specific references to third-party Trackers are to be considered indicative. In order to obtain complete
information, Users are kindly requested to consult the privacy policies of the respective third-party services
listed in this document.
Given the objective complexity surrounding tracking technologies, Users are encouraged to contact
the Owner should they wish to receive any further information on the use of such technologies by this
Website.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a
personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through this Website (or third-party services employed in this
Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use
this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to
submit the request to the server, the size of the file received in response, the numerical code indicating the
status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the
browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent
on each page within the Application) and the details about the path followed within the Application with special
reference to the sequence of pages visited, and other parameters about the device operating system and/or the
User's IT environment.
User
The individual using this Website who, unless otherwise specified, coincides with the Data
Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency or other body which processes Personal Data on
behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with
others, determines the purposes and means of the processing of Personal Data, including the security measures
concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner
of this Website.
This Website (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by this Website as described in the relative terms (if available) and on this
site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include
all current member states to the European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts,
e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information
on the User’s device.
Legal information
This privacy policy relates solely to this Website, if not stated otherwise within this
document.