I. SUBJECT
Art. 1. The current General Terms and Conditions are meant to regulate the relations between
SuperHosting.BG Ltd, Sofia, Dstr. Iztok, Blvd. Dr. G.M. Dimitrov 36, UIN 131449987,
represented by Mr. Tom Pierre Marie De Bast, Manager, hereinafter the PROVIDER, and their customers,
hereinafter
referred as USERS of the provided hosting services, hereinafter referred to as the Services.
ІІ. INFORMATION ABOUT THE PROVIDER
Art. 2. Information under the Electronic Commerce Act and the Consumer Protection Act: 1) name of the
Provider: SuperHosting.BG Ltd;
2) Seat and registered address: Sofia, Dstr. Iztok, Blvd. Dr. G.M. Dimitrov 36; email:
esales@superhosting.bg, tel.: 0700 45 800, 02 81 08 999;
3) Entry in public registers: UIN 131449987, Data Controller Certificate № 0021684;
Supervisory bodies: (1) Commission for Personal Data Protection: Address: Sofia, Ivan Evstatiev Geshov Str.
№ 15, tel.: (02) 940 20 46, fax: (02) 940 36 40Q email: kzld@government.bg, kzld@cpdp.bg, website:
www.cpdp.bg,
(2) Commission for Consumer Protection, Address: Sofia 1000, Slaveykov Sq. №4А, Floors 3, 4 and 6, tel.:
(02) 980 25 24, fax: (02) 988 42 18, hot line: 0700 111 22, website:
www.kzp.bg, VAT registration BG 131449987;
The Good Commercial Practice Code - Guidelines on general terms and conditions for providing services on the
Web, adopted by the Commission for Consumer Protection and the Bulgarian Web Association
III. CHARACTERISTICS OF THE SERVICE
Art. 3. The Services, provided by the Provider to the Users includes the following:
1. Provision of free space and server resources within the Provider’s server infrastructure, where the User
has the right to publish and share information on the Internet with third parties;
2. Provision of administrative panel access for publishing, processing and administering information, shared
within the provided server resources and space;;
3. Use of email services;
4. Provision of service parameters, as per the up-to-date subscription plan and parameters;
5. Provision of technical maintenance for the Service, including sending notification e-mails about changes
in the service, service improvement offers or adding new features or upgrading to a higher service
plan;
Art. 4. (1) The Provider provides and the Users use the Service, pursuant to the parameters of
the subscription plan chosen by the Users in its up-to-date parameters applicable at the time of the
performance of the contract.
(2) The Provider provides the Service in good faith, within reasonable usage levels, as accepted
in practice and among customers. In its Policies, the Provider announces an indicative list of fraudulent
use and technical and software limitations with regard to the Service.
(3) Should deviations from the use as per Para. 2 be established, the Provider has the right to
temporarily or permanently limit or suspend the provision of the Service.
(4) In case the User is consumer by the meaning of the Consumer Protection Act, the Provider
shall provide the service pursuant to the subscription plan especially intended for Consumers. In case the
subscription plan does not specify that it is intended for consumers, it shall be considered that the most
restrictive and basic plan with lowest price is intended only to consumers by the meaning of the Consumer
Protection Act.
(5) User of the Service shall be only natural and legal persons which have concluded a contract
with the Provider and would like to use the Service. The Users may be adults and capable natural persons or
legal entities, represented by their legal representatives or duly authorized persons. The natural
persons-users use the Services for the following:
personal purposes on basic (lowest specifications and price) subscription plan for the Service, if they
are consumers by the meaning of the Consumer Protection Act.
for its own trade, professional and business activity and declare, that they are not consumers by the
meaning of the Consumer Protection Act.
(6) Owner of the account for usage of the Service shall be considered the legal entity which has
performed the first payment for the Service, to which is issued invoice for such payment or the natural
person for contact, specified in the created profile for usage. Third parties are entitled to perform
payments for the price of the subscription plan on behalf of the User but they would not become a party to
this agreement and shall not become owners of the account for usage of the Service.
IV. SERVICE PRICE AND RIGHT OF WITHDRAW
Art. 5. (1) The Provider provides the Service against royalty, to be paid by the Users as per
their chosen subscription plan.
Art. 6. (1) The Users pay the Service Price in advance, at the beginning of each subscription
period.
(2) The Provider confirms receipt of payment through activation of the Service.
(3) The User has the right to withdraw from the agreement for the use of the Service and
terminate this contract without giving any prior notification or reason within 30 calendar days.
(4) In cases pursuant to Para.3, the Provider refunds the entire amount for the Service to the
User.
(5) In cases pursuant to Para.3 the right of withdrawal from an agreement does not apply to
services which are being performed by the Provider once and have already been carried out. Such services
include: domain registration, website registration in popular portals and search engines, website
development, system administration, etc.
(6) In cases pursuant to Para.3, the Provider shall be entitled to deduct from the refund amount
the value of all fees and commissions paid by the Provider, which are directly related to the provision of
services to the User and the return of the amount it has paid.
(7) In cases pursuant to Para.3, should the Users have received some form of additional benefit
associated with tangible and intangible expenses on parts of the Provider, the latter shall be entitled to
deduct the value of the respective benefit, as well as all expenses incurred in connection with the
provision of the Service and not included in the description of the Service, from the User’s reimbursement
amount.
V. PROVISION OF THE SERVICE
Art. 7. (1) In order to manage and operate the Service, the User shall enter the generated
password for remote access.
(2) The password for remote access is generated by the User in the process of creating of the
User’s profile for using of the Service.
(3) By filling in their details and pressing the buttons for making an order or agreeing with
the General Terms and Conditions, the Users declare that they are familiar with these General Terms and
Conditions, agree with their content and unconditionally undertake to respect them.
(4) By performing the actions under art.3 the Provider creates a profile of the User and
contractual relations between them arise.
(5) The Provider confirms the User’s registration by sending an e-mail to the electronic mail
address provided by the User to which the data for activation of the Profile for use of the Service shall be
sent.
(6) Upon registration, the User is obliged to provide accurate and current data and declare true
facts. In case of changes, the User undertakes to promptly update the data stated in their registration.
Art. 8. (1) The Provider provides to the User access to the administrative panel for remote use
of the Service.
(2) The Users have the right to manage the Service exclusively through the administrative panel
provided by the Provider and after legitimation by their respective user name and password.
(3) The Users are entitled to remote access only to their respective space and resources within
the Provider’s server infrastructure.
Art. 9. (1) The Users are entitled to share information through recording it within the
respective space and resources on a provided by the Provider server connected to the Internet, in accordance
with the parameters of the up-to-date subscription plan for the Service.
(2) The Provider ensures the server’s connectivity to the Internet and the technical equipment’s
reliability within the parameters of the up-to-date subscription plan for the Service.
(3) The Users are entitled to record information on their respective space and use the resources
within the Provider’s server infrastructure through the use of specialized software, so long as this does
not disrupt the server’s functioning and security and these General Terms and Conditions.
Art. 10. (1) The Provider provides to the Users the option of using a private e-mail service
within the parameters of the up-to-date subscription plan.
(2) The Users are entitled to use the e-mail service within the parameters of their up-to-date
subscription plan.
Art. 11. (1) The Users are entitled to use the Services in good faith and pursuant to the common
purpose of the Services, in compliance with these General Terms and Conditions and within the parameters of
the up-to-date subscription plan.
(2) When using the Services, the Users are restricted from using software, scripts, programming
languages or other technologies that may create difficulties for other customers in using the Services.
(3) The Users shall use technologies and develop their sites in a way that is in accordance with
the modern requirements for security, functionality, restrictions for granting of hosting resources to third
parties and efficiency. Sites developed by the Users using the Services should not create server load, which
exceeds the normal and adopted in practice consumption levels of the Shared Hosting Service pursuant to the
up-to date subscription plan for the Service.
(4) The Users are restricted from using the Service for creating and providing Internet games.
Internet game within the meaning of this article does not include organizing promotions, quizzes and other
activities of the kind.
(5) The Users do not have the right to use the Service for creating a "proxy" and initiating
resident programs.
(6) The Users are restricted from using the Services for the following:
- Publishing, disseminating or providing by any other means of data, messages, text, computer files or
other materials, which conflict with Bulgarian legislation, applicable foreign laws, these current
General Terms and Conditions, Internet ethics or morals, as well as such, which violate the rights
of third parties such as:
- copyright or related rights, trademarks, patent or other intellectual property rights, title
of ownership and any other material or moral rights or legitimate legal interests of third
parties;
- representing commercial, personal or professional secrets or other confidential
information;
- Publishing, disseminating or providing of software and other computer files that contain viruses or
other risky programs or their components.
- Publishing or transmitting pornographic and illegal content.
- Publishing data, messages, text, computer files or other materials containing threats to the life
and physical integrity of an individual, promoting discrimination, terrorism, preaching fascist,
racist or other anti-democratic ideologies, the content of which violates human rights or freedoms
under the Constitution and laws of the Republic of Bulgaria or international regulations, calling
for violent change of the constitutionally established order, committing crimes, etc.
- For sharing or resale of the whole or parts of the Service or the server’s resources to third
parties, including though the functions for adding domains.
(7) The Users agree not to use the Service for sending out unwanted mail - "SPAM." The violation
of this condition may result in suspension of the provided Services, for which the Provider shall inform the
Users. In case of repeated violations, the Provider has the right to unilaterally terminate the provision of
Services without prior notice.
Art. 12. (1) The Users shall be obliged not to use the Service for the provision of hosting
services to third parties or reselling of server hosting resources, including by use of the function for
accessory domains to an existing hosting plan for the Service. The Users shall be entitled to use the
Service for providing of hosting services to companies in which they have direct participation in the
capital or to which they are legal representatives.
(2) The Provider shall be entitled to constant reviews for compliance with the obligation under
para.1 and to by its own sole discretion and without prior notice undertake proper measures for removal of
violations, including by a change of the Subscription plan, restriction or suspension the provision of the
Service, as well as by separating the sites into independent accounts.
Art. 13. (1) The Users shall ensure their own equipment, allowing them to access and manage the
Services.
(2) The hosting Services of the Provider do not include the provision of a domain name within
the up-to-date subscription plan, unless the respective hosting service does not explicitly include the
provision of a domain name
Art. 14. (1) In order to improve quality of the Services, performed maintenance, troubleshooting
and other related activities, the Provider is entitled to temporarily restrict or suspend the Services.
(2) In cases under Para.1, the Provider is obligated to timely restore the provision of the
Services, after circumstances which led to its suspension have been resolved.
Art. 15. The Provider provides technical maintenance to the Users of the Services, as per their
up-to-date subscription plan.
Art. 16. (1) The Provider shall undertake measures to protect the User’s personal data, pursuant
to the Law for Protection of Personal Data.
(2) For security reasons as regards the User’s personal data, the Provider shall send data only
to the e-mail address, that has been specified by the Users at the time of registration.
Art. 17. (1) At any given time before, during or after the provision of the Services the
Provider is entitled to require from the Users to identify themselves and to verify the authenticity of
personal data and any of the circumstances declared during the registration.
VI. AMENDMENTS AND ACCESS TO THE GENERAL TERMS AND CONDITIONS
Art. 18. (1) The current General Terms and Conditions may be amended by the Provider, for which
the latter shall notify all users of the service in an appropriate way.
(2) The Provider and the Users agree that any supplement or amendment of these General Terms and
Conditions shall apply to the Users after explicit notification from the Provider and in case the Users do
not reject them within the provided 14 days.
(3) The Users agree that all statements by the Provider in relation to the amendment of these
General Terms and Conditions shall be sent to the e-mail address, specified by the User during the
registration process for the use of the Service. The User agrees that emails sent under this article do not
need to be signed via electronic signature in order to affect them.
(4) In case of expiry of the term of the up-to-date subscription plan of the Service the payment
of services for a subsequent period by the Users shall be considered as a renewal of the Contract under the
current General Terms and Conditions.
Art. 19. The Provider publishes the current General Terms and Conditions at
http://www.superhosting.bg/web-hosting-page-terms-and-agreements.php, together with all supplements and
amendments to them.
VII. TERMINATION
Art. 20. The current agreement for provision of the Services shall be terminated:
- with the expiration of the agreement, as per the term of the User’s subscription plan. In this case,
the current General Terms and Conditions shall continue to apply as regards other Services used by
the User, for which the term of paid subscription has not yet expired.
- in case of dissolution and liquidation or declaration of bankruptcy of one of the parties;
- given objective inability of any of the parties to perform their obligations;
- by the parties’ mutual agreement in writing;
- in case of seizure or sealing of equipment by public authorities;
- in cases under Art. 11, Para. 6 of these General Terms and Conditions by a unilateral notification
by the Provider, including via e-mail;
Art. 21. The Provider is entitled to unilaterally terminate the agreement in its sole discretion, without
giving prior notice and without being obliged to pay any compensation, if they establish that the provided
services are being used in violation of these current General Terms and Conditions, the Provider’s Policies,
the Bulgarian legislation, conventional moral norms or rules for the use of the Shared Hosting Service.
VIII. LIABILITY
Art. 22 (1) Should the Users terminate this agreement early, outside the hypothesis of
exercising the right of withdrawal pursuant to Art. 50 of the Consumer Protection Act or the right of
withdrawal under Art. 6, Para. 3 of these General Terms and Conditions, they shall pay to the Provider
compensation for damages in the amount due for the remaining period of the agreement.
(2) If the Provider has received the full amount for the term under the agreement, the
remuneration paid by the User shall be accepted by the Provider as compensation for the early termination of
the agreement.
(3) Should the agreement be unilaterally terminated by the Provider due to the User’s
failure to observe their obligations under the agreement, the latter shall owe to the Provider
compensation for damages in the amount due for the remaining period of the agreement.
Art. 23. If the User fails to observe their obligations under the agreement for provision of
the Service, the Provider is entitled to receive compensation for damages in the amount due for the
remaining period of the agreement.
Art. 24. (1) In case of receipt of a third party complaint about the use of the Service in
violation of legal provisions, moral rules or the provisions of these General Terms and Conditions, the
parties agree that the Provider may temporarily restrict the Service or access to the User’s information
until the case is resolved.
(2) The Provider is not liable for damages and lost profits resulting from the suspension of
the User’s sites or other communication services, effected by virtue of an official act or order issued
by a public authority.
Art. 25. The User shall indemnify and relieve the Provider from any responsibility in
lawsuits and other third party claims (whether justified or not) for all damages and expenses (including
attorney and court fees) arising from or in connection with (1) failure to observe any of their
obligations under the agreement, (2) breach of copyright, production and broadcasting rights or any
other intellectual or industrial property rights and (3) unlawful transfer of rights granted to the User
for the duration and under the provisions of this agreement to third parties.
Art. 26. The Provider shall not be held liable in the event of failure to provide
connectivity or operation of the equipment over a period of time due to force majeure, random events,
problems with the Internet, technical or other objective reasons, including competent state authorities’
orders.
Art. 27. (1) The Provider shall not be held liable for damages caused by the User to third
parties.
(2) The Provider shall not be held liable for pecuniary or non-pecuniary damages in terms of
lost profits or damages caused to the User in the process of use or non-use of the Service.
(3) The Provider shall not be held liable for the time during which the Service has not been
provided to the User as per Art. 24.
(4) The Provider shall not be held liable for damages to the Users in case of restriction of
the Service or a change to another Subscription plan as a result of violation of the obligation for not
providing of hosting and server resources to third parties.
Art. 28. (1) The Provider shall not be held liable in cases of breach of security measures
of the technical equipment, through which the service is being provided, which resulted in loss of
information, dissemination of information, access to information, restricting access to information,
changes to information published on the User’s sites and other similar consequences.
(2) The Provider shall not be held liable in cases of providing access to information, loss
or alteration of data or parameters of the Service, including with regard to the transfer of accounts or
domains to a third party as a consequence of fake identification of a third person pretending to be the
User, if from the circumstances it can be assumed that this person is the User.
Personal data protection
Art. 28A. (1) The Provider takes all necessary measures to protect the personal data of the
User in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27
April 2016 regarding the privacy protection of individuals, the processing of personal data, the free
movement of such data and the repeal of Directive 95/46 / EC (GDPR) and the Personal Data Protection
Act.
(2) The Provider shall process the personal data of the Users in accordance with Art. 6,
para. 1, b. "B" of the GDPR – the processing is necessary in order to fulfill a contract to which the
user is a party.
(3) The provider has published information about the personal data he is processing, the
purposes for which the data is being processed and all the mandatory information in accordance with
Regulation (EC) 2016/679 of the European Parliament and of the Council of 27 April 2016 regarding the
privacy data protection of individuals, the processing of personal data, the free movement of such data
and the repeal of Directive 95/46 / EC (GDPR) in Mandatory Information about the Rights of individuals
regarding Data Protection available at
https://www.superhosting.bg/web-hosting-page-terms-and-agreements.php#personal_data,
With the acceptance of the General Terms of Use the User declares that he has read the conditions and he
agrees with them.
(4) When providing the Service, the Provider acts only accordingly to the instructions of
the User and only as far as having control over the personal data the user is processing. The Service
Agreement and the application of the service's functionalities and capabilities are made available by
the Provider as part of the Service by representing fully and explicitly the instructions of the Service
Consumer to the Obliged Individual (the Service Provider). In this sense, the Provider (the service
provider) has no control over the content and data the user chooses to upload within the service's usage
(including whether the information contains personal data or not). Respectively, the Provider does not
take role in deciding if the User is executing data processing with the service, for what purposes and
whether this particular information is protected. In this instance, the responsibility of the Provider
is limited to 1) complying in complete accordance with the User's instructions described in the service
agreement, and 2) providing information about the service and functionality documentation through its
interface. In the present case of provision of Hosting Services by the Provider, the Provider has no
control and carries no responsibility of the personal data which the user of the service processes.
(5) Due to Security precautions for personal data protection of Users the Provider will send
data only to the e-mail address, stated by Users in initial registration.
IX. OTHER CONDITIONS
Art. 29. (1) The User and the Provider shall be obliged to protect each other's rights and
legal interests, as well as any trade secrets which have come to their knowledge in the process of
executing the agreement and these General Terms and Conditions.
(2) During and after the expiration of the agreement’s term, the User and the Provider shall
abstain from making public knowledge any written or verbal correspondence held between them. Public
knowledge is to be understood as publication of correspondence in the press and electronic media,
internet forums, personal or public websites, etc.
Art. 30. In case of a conflict between these General Terms and Conditions and the clauses of
a specific agreement between the Provider and the User, the clauses of the special agreement shall
prevail.
Art. 31. The potential annulment of any provision of these General Terms and Conditions
shall not invalidate the entire agreement.
(2) All disputes arising from the current General Terms and Conditions or related to them,
which cannot be settled amicably and through negotiations between the Provider and the User, shall be
referred to the Court of Arbitration at the Bulgarian Chamber of Commerce and Industry, pursuant to its
Rules for cases based on arbitration agreements, whereas Bulgarian law shall be applicable. In case the
Users are consumers within the meaning of the Consumer Protection Act, they shall be entitled to refer
the dispute to the competent Bulgarian courts.
(3) The User accepts that in case of dispute with third parties regarding the use of the
Services the Provider shall apply its
Dispute Resolution Policy
and the final decision shall be obligatory for the User, third party and the Provider.
Art. 33. The commercial and civil legislation of the Republic of Bulgaria shall apply to any
matter not settled in this agreement and related to its execution and interpretation.
Art. 34. The current General Terms and Conditions shall take effect for all Users as of
(May 17,2018)
Art. 35. The Policies for the use of the Shared Hosting and WordPress Hosting services are
published on:
Policies
Appendix № 1
Standard Form for Exercising the Right of Withdrawal from the Agreement:
(complete and return this form only if you wish to cancel your agreement)
– To SuperHosting.BG Ltd, Sofia, Dstr. Iztok, Blvd. Dr. G.M. Dimitrov № 36; UIN 131449987,
email: esales@superhosting.bg, tel.: 0700 45 800, 02 81 08 999:
– I/we* hereby inform you that I/we* withdraw from the agreement concluded between us with
regard to the provision of the following service: *
– Ordered on*/received on*
– Customer name/s
– Customer address
– Customer signature/s (only if the present form is in hard copy)
– Date
------------------------------------------------------
* Delete as appropriate.
Appendix № 2
Information about Exercising the Right of Withdrawal from an Agreement:
Standard instructions for a withdrawal:
I. Right of withdrawal from a distance or off-premises agreement.
II. You have the right to withdraw from this agreement without giving any reasons within 30
days.
III. The withdrawal period is 30 days from the date on which the agreement was concluded.
In order to exercise your right of withdrawal, you need to notify us (SuperHosting.BG Ltd, Sofia, Dstr.
Iztok, Blvd. Dr. G.M. Dimitrov № 36; UIN 131449987, email: esales@superhosting.bg, tel: +359 2 81 08
999, also about your decision to withdraw from the agreement through a unequivocal statement (e.g.
written letter sent via registered mail, fax or email).
You may use the attached standard withdrawal form, but it is not obligatory. You may also fill out and
submit the standard withdrawal form or any other unequivocal statement electronically, via our website
(www.superhosting.bg). If you opt for the above, we shall immediately notify you via a durable medium
(e.g. by email), confirming receipt of the withdrawal.
In order to meet the deadline for withdrawal, it is enough to send your communication about exercising
your right of withdrawal prior to the expiration of said deadline.
IV. Act of withdrawal.
Should you opt to withdraw from this agreement, we shall reimburse all payments we received from you,
including costs of delivery (excluding additional expenses associated with your selected way of
delivery, differing from the least expensive standard delivery offered by us), without undue delay and
in any event, no later than 14 days from the date on which we were notified about your decision to
withdraw from this agreement. We shall carry out such reimbursement using the same means of payment as
you used for the initial transaction, unless you explicitly agree to another method of payment; in any
event, such reimbursement shall not result in additional expense for you.
In the event that the User has received any commodities under the agreement, we expect them to send or
return to us such commodities without undue delay and in any case, no later than 14 days from the date
on which you notified us about your decision to withdraw from this agreement.
The deadline is met, if you send back the respective commodities before the expiration of the 14-day
period. With regard to agreements for provision of services - If you have requested the provision of
services to begin during the withdrawal period, you shall pay us an amount, proportionate to the
services provided up until the moment you informed us that you have opted to exercise your right of
withdrawal from this agreement as compared to the total amount under the agreement.
Completion Instructions:
1. Fill in one of the following quotes:
a) with regard to contracts for services or supply of water, gas or electricity, when they are not
offered for sale, packaged in limited volume and in set quantity, as well as central heating or digital
content, not provided on a tangible medium: "the date on which the agreement was concluded.";
b) with regard to sales contracts: "the date on which you or a third party, other than the carrier and
indicated by you, took possession of the commodities.";
c) with regard to contracts under which the customer has set one order for many goods delivered
separately: "the date on which you or a third party, other than the carrier and indicated by you, took
possession of the last commodity.";
d) with regard to contracts under which the delivered goods consist of multiple batches or pieces: "the
date on which you or a third party, other than the carrier and indicated by you, took possession of the
last batch or piece.";
e) with regard to contracts for the regular supply of goods within a certain period of time: "the date
on which you or a third party, other than the carrier and indicated by you, took possession of the first
commodity.";
2. Fill in your name, geographical address and, if available, your telephone number, fax
number and email address.
3. If you allow consumers to electronically fill in and submit information about their
withdrawal from an agreement on your website, fill in the following:
"You may also fill out and submit the standard withdrawal form or any other unequivocal statement
electronically, via our website (fill in the internet address). If you opt for the above, we shall
immediately notify you via a durable medium (e.g. by email), confirming receipt of the withdrawal."
4. With regard to sales contracts, in which you have not offered to collect the goods in case of
withdrawal, fill in the following:
"We may delay reimbursing the payments until the return of the commodities or until you present proof that
you have sent them back to us, depending on whichever of the two occurs earlier."
5. If the customer has received commodities under the agreement:
(a) include either:
– "We shall collect the commodities", or
– "We expect you to send or return such commodities to us or to ... (include the name and geographical
address) without undue delay and in any case, no later than 14 days from the date on which you notified us
about your decision to withdraw from this agreement.
The deadline is met, if you send back the respective commodities before the expiration of the 14-day
period.`;
(b) include:
– "We shall bear all costs for returning the commodities.";
– "You shall bear all direct costs related to the return of the commodities.";
– if under a distance contract you do not offer to bear the cost for returning the commodities and, given
their nature, such commodities cannot be returned in a conventional manner by mail: "You shall bear the
direct costs related to the return of the commodities, amounting to ______ EUR (insert amount).", or if the
costs related to the return of the commodities cannot be reasonably calculated in advance: "You shall bear
all direct costs related to the return of the commodities. Such costs are not expected to exceed
approximately _____ EUR (insert the amount).", or
– if under an off-premises contract the nature of the commodities does not allow their return in a
conventional manner by mail and if they were delivered to the consumer's home at the time of concluding the
contract: "We shall collect the commodities at our own expense.", and
(c) include: "You are liable only with regard to the reduced value of the commodities as a result of testing
them in a way different from what is necessary to establish their nature, characteristics and good
performance."
6. With regard to contracts for provision of services or supply of water, gas or electricity,
when they are not offered for sale, packaged in limited volume and in set quantity, as well as central
heating, include the following:
"If you have requested the provision of services or supply of water/gas/electricity/central
heating (delete as appropriate) to begin during the withdrawal period, you shall pay us an amount,
proportionate to the services provided up until the moment you informed us that you have opted to exercise
your right of withdrawal from this agreement, as compared to the total amount under the agreement.`