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SUPERHOSTING UNIVERSAL TERMS OF SERVICE AGREEMENT

General Terms and Conditions for Shared Hosting and WordPress hosting Services

General Terms and Conditions for Virtual Private Servers (VPS)

Terms and conditions for use of the service "Managed Virtual Server" (Managed VPS)

General Terms and Conditions for Dedicated Servers

General Terms and Conditions for Domains - Management, Registration and Transfer

General Terms and Conditions for SSL Certificates

Acceptable Use Policy

Art. 1. These acceptable use policies form an integral part of the Terms of Service.

A. SHARED AND WORDPRESS HOSTING

I. SERVICE FEATURES

Art. 2. Information on the different subscription plans for the shared and WordPress hosting service is available at:
http://www.superhosting.bg/web-hosting-compare-hosting-plans.php
http://www.superhosting.bg/wp-hosting.php

II. CONTENT HOSTING

Art. 3. The installation of the following is not allowed for the shared and WordPress hosting service:
  1. BitTorrent trackers;
  2. BitTorrent clients;
  3. Online games, as the term "online game" refers to a game that has to use a server resource to function and may not be played if the participant is not connected to the server;
  4. Proxy servers, as well as any other traffic relay/manipulation software;
  5. File sharing and download sites and all kinds of sites related to p2p (peer to peer) activities (e.g. rapidshare.com, depositfiles.com, megaupload.com, etc.);
  6. Cryptocurrency software (mine cryptocurrency), such as Bitcoin, Litecoin, etc.
Art. 4. Launching of background processes, such as IRC servers, bots, vulnerability scanners, Trojan horses, shells, etc., is not allowed.

Art. 5. Launching of programs that open a given port and expect incoming network connections is not allowed.

III. RIGHTS AND OBLIGATIONS

Art. 6. User shall understand and agree that Provider shall be entitled to decide which actions and applications installed represent acceptable use policy violations, as well as to take respective measures to eliminate such violations.
Art. 7. Provider shall be entitled to ban the use and launch of a specific software or script hosted on a User account or to forbid access to the Service for certain IP addresses or use of certain network ports., if the Provider considers there is a potential security risk and/or interference in the server’s normal equipment functioning.
Art. 8. User shall understand and agree that Provider shall be entitled to delete (terminate) any account violating acceptable use policy if User fails to take measures to eliminate such violation within the term specified by the Provider, as in such case, the Provider shall not be held liable for any loss of data on the part of the User.
Art. 9. User shall be entitled to request Provider's decision on acceptable use policy violation to be reconsidered only once for the particular type of violation.
Art. 9a. In the control panel, User shall not be entitled to add or configure any domains that they have no right to use, control, and manage.

IV. LIMITS


Of bandwidth usage

Art. 10. User's monthly bandwidth is limited in compliance with the hosting plan used. In case the bandwidth used reaches the limit before the end of the month, the account shall be automatically suspended until the first day of the following month.
Art. 11. Bandwidth that is not used within a month shall not be transferred to the following month.

For email use

Art. 12(1). User shall be entitled to send up to 350 emails within one hour.
(2). User shall be entitled to send up to 50,000 emails within one week.
Art. 13. User shall agree not to use the services provided to them by the Provider to send unsolicited bulk emails (i.e., SPAM). The violation of this condition shall result in temporary service suspension until the liability for the violation is clarified.
Art. 14. In case of a repeated violation of Art. 12 of these acceptable use policies, Provider shall be entitled to unilaterally suspend service provision without any notice.
Art. 15. When a violation under Art. 12 is detected and it is proven that User is not at fault, in the cases of unauthorized access to the account or break-in to the scripts/web applications used by the User, Provider shall temporarily suspend the service and shall inform User on that fact. User shall be obliged to take immediate actions to eliminate such violation. In case User fails to take any actions within one month as of the time notification was sent, Provider shall be entitled to unilaterally suspend service provision without any notice.
Art. 16. Provider shall be entitled to delete, without any warning, all emails marked as SPAM that are older than one month and are located in email boxes belonging to the User.

For CPU time used

Art. 17. The maximum CPU time allowed that software applications hosted on the User account may use for their functioning shall be determined depending on the hosting plan used:
  1. For the 'SuperStart' hosting plan – up to900 minutes of 0,5 CPU cores per month
  2. For the 'SuperPro' hosting plan – up to 3300 minutes of 1,2 CPU cores per month
  3. For the 'SuperHosting' hosting plan – up to 4800 minutes of 1,8 CPU cores per month
  4. For the 'SuperHosting+' hosting plan – up to 8400 minutes of 1,8 CPU cores per month
  5. For Reseller Hosting Plans – up to 900 minutes of 0,5 CPU cores per month for each customer account hosted on the reseller account. Time may not be shared among customer accounts.
Accounting for the CPU time used consists of summing up the time used for script and application processing and the time used by the database (MySQL).

The minutes that are not used within the month will not be transferred to the next month.

Measures in case the used CPU time limit is exceeded

Art. 18. In case specified limits are exceeded, Provider shall inform the User to take the necessary actions to optimize applications hosted on their account; Provider shall give the User statistics reflecting the exact CPU time used by the account. Provider shall provide User with a term in which the latter must take necessary measures so that their applications would stop exceeding specified limits.
Art. 19. If, after the term indicated to the User, their applications still continue to exceed specified limits by more than 10%, Provider shall be entitled to suspend or limit service usage.
Art. 20. In case applications hosted on User's account exceed the limits specified by more than 10% within 1 hour, Provider shall be entitled to temporarily suspend or limit service usage without being obliged to warn User.

MySQL and MSSQL server usage limit

Art. 21. User shall be entitled to use database resources in a manner not interfering with server equipment performance.
Art. 21a. The maximum number of queries to SQL server allowed per one hosting account is 100,000 queries within one hour.
Art. 22. When a violation is found, Provider shall inform the User that they must take the necessary steps to optimize or remove problem queries to the database.
Art. 23. In case User fails to take any measures to eliminate the violation within one month as of the time when notification was sent, Provider shall be entitled to unilaterally suspend or limit service provision.
Art. 24. User shall not be able to host a database larger than 1GB of disk space and/or containing more than 1,000 tables.

Simultaneous HTTP connections limit

Art. 25. Applications hosted on User account may use up to 100 simultaneous HTTP connections to their site/subdomains/addon domains.
Art. 26. User shall not be entitled to use their account to serve content to websites hosted outside the respective account.
Art. 27. When any violations under Art. 24 and Art. 25 are determined, Provider shall be entitled to unilaterally suspend or limit service provision.

Cron jobs

Art. 28. User shall not be entitled to set up cron jobs that are executed at intervals shorter than 15 minutes.

Other scripts, processes, and software applications

Art. 29. Provider shall reserve the right to temporarily suspend service provision for users whose applications cause overload or other events, interfering with the usual functioning of the Provider's server equipment.
Art. 30. User shall not be able to start more than 20 (twenty) simultaneously running processes.

Other limits

Art. 31. User shall not be entitled to host in their account space backup copies of said account that are older than 1 month.
Art. 32. Each week, Provider shall make several backups of the accounts hosted on their shared and WordPress hosting servers. These backups shall be for internal use only. Some file types are excluded from the backup. Such files are, for example (but not limited to), .iso; .ace; .arj; .avi; .bak; .bin; .bz; .bz2; .cab; .car; .cbr; .ccd; .cdr; .cue; .drw; .exe; .flv; .gz; .gzip; .img; .jar; .jmy; .lbs; .md; .mid; .midi; .mov; .mp2; .mp3; .mp4; .mpa; .mpeg; .mpg; .nrg; .pae; .pak; .psb; .psd; .r00; .r01; .r02; .r03; .ram; .rar; .rm; .rmf; .sea; .sub; .tar; .tar.gz; .tgz; .vob; .wad; .wav; .wave; .wma; .wmv; and .zip.
Art. 33. User shall not be able to host files exceeding 500MB on a hosting account, as well as files of the following types: .iso; .avi; .cue; .bin; .nrg, as well as DVD/CD images and other digital media.
Art. 34. By purchasing services from Provider, including backup services, User shall agree to maintain their own backup set, independent of those maintained by Provider.
Art. 35. In case Provider provides User with backup data, they shall be raw data type, and User shall have to further process them so as to make them usable and able to be processed.
Art. 36. User shall be obliged to organize account/s in such way that neither they, nor any of the visitors of sites hosted on accounts administered by User, shall use resources that greatly exceed the average usage of the respective resource used by the other users of the same or similar service.
Art. 37. Remote access to MySQL and MSSQL shall be provided only for database administration. It may not be used by applications functioning on computer systems other than the one where the respective database is hosted. In case a violation under this Article is established, Provider shall be entitled to unilaterally suspend service provision without any notice.
Art. 38. Applications hosted on User account can use the operating memory (RAM) in accordance with the limit set according to the parameters of the respective hosting plan.
(2) The maximum number of inodes (files, directories, etc.) allowed, which User may host on a hosting account shall be determined depending on the hosting plan used, as follow:
- for the 'SuperStart' hosting plan – up to 90 000 files and directories
– for the 'SuperPro' hosting plan 180 000 files and directories
– for the 'SuperHosting' hosting plan – up to 270 000 files and directories
– for the 'SuperHosting+' hosting plan – up to 350 000 files and directories
– for reseller hosting plans – up to 60 000 files and directories for each customer account hosted on a reseller account.
Art. 38b. When the maximum allowed number of files and directories in an account is reached, Provider shall inform User that they must take necessary actions to reduce them to the limit allowed. Provider shall provide User with a term in which the latter must take necessary measures so that the number of files and directories is not exceeding the limits specified.
Art. 38c. In case that after the term specified by the Provider, the number of files and directories in User account still exceeds specified limits, Provider shall be entitled to suspend or limit service usage and/or suspend account content backup (backup copy) generation.

B. VIRTUAL SERVER

I. SERVICE FEATURES

Art. 39. Information on the different virtual server configurations is available at: http://www.superhosting.bg/web-hosting-page-servers-vps.php.

II. DEFINITION

VPS – Virtual Private Server or just Virtual Server represents a technology for division of one physical server into several logical (virtual) servers in such manner, that, in view of the logical (virtual) servers, the virtual server represents a completely independent (server) with strictly determined hardware parameters.

III. CONTENT HOSTING

Art. 40. With the virtual server service the following may not be hosted:
  1. BitTorrent clients;
  2. Proxy servers, as well as any other traffic relay/manipulation software;
  3. File sharing and download sites and all kinds of sites, related to p2p (peer to peer) activities, e.g. rapidshare.com, depositfiles.com, megaupload.com, etc.;
  4. Cryptocurrency software (mine cryptocurrency), such as Bitcoin, Litecoin, etc.

IV. RIGHTS AND OBLIGATIONS


Art. 41. User shall agree that Provider shall be entitled to decide which actions and applications installed represent acceptable use policy violation, as well as to take the respective measures to eliminate such violation.
Art. 42. Provider shall be entitled to ban the use and launch of a specific software or script hosted on a User account or to forbid access to the Service for certain IP addresses or use of certain network ports., if the Provider considers there is a potential security risk and/or interference in the server’s normal equipment functioning.
Art. 43. (1) The User understands and agrees that the Provider can delete (terminate) any content which violates the acceptable use policies if the User doesn’t take measures to remove the violation in term set by the Provider and the Provider is not responsible for user’s data loss.
(2) By buying a VPS (Virtual Private Server) service the User agrees that he will keep his own backups, because the Provider doesn’t provide with such.
(3) The User can request (order) from the Provider an option for partly or full VPS content backup, which is activated after an additional payment.
(4) Activation price for the option of full or partly backup is available here: en.superhosting.bg/web-hosting-page-servers-vps.php
Art. 44. User shall be entitled to request Provider's decision on acceptable use policy violation to be reconsidered only once for the particular type of violation.

V. LIMITS


Limit of bandwidth usage

Art. 45. Internet line usage capacity (mbps) is not limited in terms of bandwidth.
Art. 46. In case of Internet capacity deficiency User may shift to a plan, providing a larger capacity or ask the Provider for an increase of the capacity in their current plan by paying for the additionally provided resource.

Email usage limits

Art. 47. User shall agree not to use the services provided to them by the Provider to send unsolicited bulk emails (i.e., SPAM). The violation of this condition shall result in temporary Service suspension until the liability for the violation is clarified.
Art. 48. In case of a repeated violation of these acceptable use policies under the previous Article Provider shall be entitled to unilaterally suspend Service provision without any notice.
Art. 49. When a violation under Art. 41 is detected and it is proven that User is not at fault, in the cases of unauthorized access to the account or break into the scripts/web applications used by the User, Provider shall temporarily suspend the Service and shall inform User on that fact. User shall be obliged to take immediate actions to eliminate such violation. In case User fails to take any actions within one month as of the time notification was sent, Provider shall be entitled to unilaterally suspend Service provision without any notice.

Script, process and software application-related limits

Art. 50. Provider shall reserve the right to temporarily suspend service provision for users whose applications cause overload or other events, interfering with the usual functioning of the Provider's server equipment.

C. DEDICATED SERVER

I. SERVICE FEATURES

Art. 51. Information on the different dedicated servers is available at: http://www.superhosting.bg/web-hosting-page-servers-dedicated.php.

II. DEFINITION

Art. 52. A dedicated server is an individually separated computer configuration which is provided to User, as the latter shall be entitled to use the whole hardware and software resource of the server.

III. CONTENT HOSTING

Art. 53. With the dedicated server service the following may not be hosted:
  1. BitTorrent clients;
  2. Proxy servers, as well as any other traffic relay/manipulation software;
  3. File sharing and download sites and all kinds of sites related to p2p (peer to peer) activities (e.g. rapidshare.com, depositfiles.com, megaupload.com, etc.);

IV. RIGHTS AND OBLIGATIONS

Art. 54. User shall agree that Provider shall be entitled to decide which actions and applications installed on the server represent a violation to the acceptable use policy, as well as to take the respective measures to eliminate such violation.
Art. 55. User shall not be entitled to use or authorize third persons with the right to use equipment, hosted in Provider's network in order to initiate and perform attacks and malicious actions directed to any other computer system, connected to the Internet.
Art. 56. In case a violation under the previous Article is established, Provider shall be entitled to temporarily suspend service provision until the problem is eliminated, as they shall duly inform User on that fact.
Art. 57. User shall be obliged to take measures to eliminate the violation within one month after they have received the notification.
Art. 58. (1) The User understands and agrees that the Provider can delete (terminate) any content which violates the acceptable use policies if the User doesn’t take measures to remove the violation in term set by the Provider and the Provider is not responsible for user’s data loss.
(2) By buying the service Dedicated Server, the User agrees that he will keep his own backups, because the Provider doesn’t provide with such.
(3) The User can request (order) from the Provider an option for partly or full Dedicated Server content backup, which is activated after an additional payment.
(4) Activation price for the option of full or partly backup is available here: en.superhosting.bg/web-hosting-page-servers-dedicated.php
Art. 59. User shall be entitled to request Provider's decision on acceptable use policy violation to be reconsidered only once for the particular type of violation.

V. LIMITS


Limit of bandwidth usage

Art. 60. Internet line usage capacity (Mbps) is not limited in terms of bandwidth.
Art. 61. In case of Internet capacity deficiency User may shift to a plan, providing a larger capacity or ask the Provider for an increase of the capacity in their current plan by paying for the additionally provided resource.

Email usage limits

Art. 62. User shall agree not to use the services provided to them by the Provider to send unsolicited bulk emails (i.e., SPAM). The violation of this condition shall result in temporary Service suspension until the liability for the violation is clarified.
Art. 63. In case of a repeated violation of these acceptable use policies under the previous Article Provider shall be entitled to unilaterally suspend Service provision without any notice.
Art. 64. When a violation under Art. 54 is detected and it is proven that User is not at fault, in the cases of unauthorized access to the account or break into the scripts/web applications used by the User, Provider shall temporarily suspend the Service and shall inform User on that fact. User shall be obliged to take immediate actions to eliminate such violation. In case User fails to take any actions within one month as of the time notification was sent, Provider shall be entitled to unilaterally suspend Service provision without any notice.

D. Managed VPS

I. SERVICE FEATURES

Art. 65. Information on the different virtual server configurations is available at: http://www.superhosting.bg/web-hosting-common-managed-vps.php.

II. DEFINITION

Managed Virtual Private Server represents a technology for division of one physical server into several logical (virtual) servers in such manner, that, in view of the logical (virtual) servers, the virtual server represents a completely independent (server) with strictly determined hardware parameters.

III. CONTENT HOSTING

Art. 66. With the virtual server service the following may not be hosted:
  1. BitTorrent clients;
  2. Proxy servers, as well as any other traffic relay/manipulation software;
  3. File sharing and download sites and all kinds of sites, related to p2p (peer to peer) activities, e.g. rapidshare.com, depositfiles.com, megaupload.com, etc.;
  4. Cryptocurrency software (mine cryptocurrency), such as Bitcoin, Litecoin, etc.

IV. RIGHTS AND OBLIGATIONS

Art. 67. User shall agree that Provider shall be entitled to decide which actions and applications installed represent acceptable use policy violation, as well as to take the respective measures to eliminate such violations.
Art. 68. If the Provider considers there are potential security risks and/or interference in the server equipment functioning, Provider shall be entitled to ban the use and launch of a specific software or script hosted on a User account.
Art. 69. Provider shall be entitled to ban the use and launch of a specific software or script hosted on a User account or to forbid access to the Service for certain IP addresses or use of certain network ports., if the Provider considers there is a potential security risk and/or interference in the server’s normal equipment functioning.
Art. 70. User shall be entitled to request Provider's decision on acceptable use policy violation to be reconsidered only once for the particular type of violation.

V. LIMITS


Internet usage limit

Art. 71. Internet line usage capacity (mbps) of the User is limited based on the plan used.
Art. 71a. In case of Internet capacity deficiency User may shift to a plan, providing a larger capacity or ask the Provider for an increase of the capacity in their current plan by paying for the additionally provided resource.

Email usage limits

Art. 72. User shall agree not to use the services provided to them by the Provider to send unsolicited bulk emails (i.e., SPAM). The violation of this condition shall result in temporary service limitation until the liability for the violation is clarified.
Art. 73. In case of a repeated violation of these acceptable use policies under the previous Article Provider shall be entitled to unilaterally suspend Service provision without any notice.
Art. 74. When a violation under Art. 67 is detected and it is proven that User is not at fault, in the cases of unauthorized access to the account or break into the scripts and web applications used by the User, Provider shall temporarily suspend the service and shall inform User of that fact. User shall be obliged in turn to take immediate actions to eliminate the violation. In case User fails to take any actions within one month as of the time notification was sent, Provider shall be entitled to unilaterally suspend service provision without any notice.

Script, process and software application-related limits

Art. 75. Provider shall reserve the right to temporarily suspend Service provision for applications that cause overload or other events, interfering with the usual functioning of the Provider's server equipment.

Disk operation limit

Art. 76. Upon Managed Virtual Private Server Service usage, applications hosted on the server may generate up to 65 million input/output disk operations (IOPS) per month. Input/output disk operations (IOPS) that are additionally realized above this number of 65 million within a month must be paid by User at the price specified by Provider, information of which is available at: http://www.superhosting.bg/web-hosting-common-managed-vps.php
Art. 77. When many input/output disk operations (IOPS) are realized by User's virtual server by means of which allowed usage limits of this resource are exceeded, Provider shall reserve the right to temporarily limit service provision to secure service quality.

System administration limit

Art. 78. When using the Managed Virtual Private Server Service, User may use up to 3 (three) hours of system administration within a single month. Hours that are additionally realized above this number of hours within a single month must be paid by User at the price determined by Provider, information of which is available at: http://www.superhosting.bg/web-hosting-common-managed-vps.php
Art. 79. The hours for the system administration service that are not used within one month shall not be transferred to following months.

Other limits

Art. 80. (1) The maximum number of inodes (files, directories, etc.) allowed, which User may host on a Managed Virtual Private Server, shall be determined depending on the server used as follows:

- for Managed VPS Start – up to 500 000 files and directories
- for Managed VPS Duo – up to 700 000 files and directories
– for Managed VPS Pro – up to 1 000 000 files and directories
- for Managed VPS Mega – up to 1 200 000 files and directories
– for Managed VPS Business – up to 1 500 000 files and directories

(2) The maximum disk space allowed, which User may use for MySQL databases shall be determined depending on the server used as follows:

- for Managed VPS Start – up to 2,5 GB
- for Managed VPS Duo – up to 5 GB
– for Managed VPS Pro – up to 7,5 GB
- for Managed VPS Mega – up to 10 GB
– for Managed VPS Business – up to 15 GB

Art. 81. When the maximum allowed number of files and directories or the disk space used for MySQL is reached, Provider shall inform User that they must take necessary actions to reduce them to the limit allowed. Provider shall provide User with a term in which the latter must take necessary measures so that the number of files and directories or MySQL disk space is not exceeding the limits specified.
Art. 82. In case that after the term specified by the Provider, the number of files and directories or disc space used for MySQL still exceeds specified limits, Provider shall be entitled to suspend or limit service usage and/or suspend account content backup (backup copy) generation.

VI. BACKUP COPIES

Art. 83. User shall not be entitled to host backup copies of the virtual server content within the virtual server space if the copies are older than 1 month.
Art. 84. Provider shall make three (3) backup copies of virtual server content per week. Some file types are excluded from the backup. Such files are as follows (but not limited to): iso; ace; arj; avi; bak; bin; bz; bz2; cab; car; cbr; ccd; cdr; cue; drw; exe; flv; gz; gzip; img; jar; jmy; lbs; md; mid; midi; mov; mp2; mp3; mp4; mpa; mpeg; mpg; nrg; pae; pak; psb; psd; r00; r01; r02; r03; ram; rar; rm; rmf; sea; sub; tar; tar.gz; tgz; vob; wad; wav; wave; wma; wmv; and zip.
Art. 85. User shall not be able to host files exceeding 500MB in virtual server space, as well as files of the following types: .iso; .avi; .cue; .bin; .nrg, as well as DVD/CD images and other digital media.
Art. 86. By purchasing services from Provider, including backup services, User shall agree to also maintain their own backup set, independent of the ones maintained by Provider.
Art. 87. (1) User may request (order) a virtual server content full backup option from Provider, which is then activated upon additional payment.
(2) Virtual server content full backup option includes the generation and storage of seven (7) backups per week, which also includes the file types specified in Art. 80.
(3) The price for full content backup option activation is available at: http://www.superhosting.bg/web-hosting-common-managed-vps.php

E. Cloud VPS services

I. SERVICE FEATURES

Art. 88. Information on the different configuration options is available at: http://www.superhosting.bg/web-hosting-page-cloud-hosting-services.php.

II. DEFINITION

Cloud VPS services represent a platform by means of which User may create and delete virtual servers, as well as manage and amend at any time the resources (disk space, RAM, processor cores, Internet access) of the servers created within the parameters specified by Provider.

III. CONTENT HOSTING

Art. 89. With the Cloud VPS services the following may not be hosted:
  1. 1. BitTorrent clients;;
  2. 2. Proxy servers, as well as any other traffic relay/manipulation software;
  3. 3. File sharing and download sites and all kinds of sites, related to p2p (peer to peer) activities, e.g. rapidshare.com, depositfiles.com, megaupload.com, etc.;
  4. 4. Cryptocurrency software (mine cryptocurrency), such as Bitcoin, Litecoin, etc.

IV. RIGHTS AND OBLIGATIONS

Art. 90. User shall agree that Provider shall be entitled to decide which actions and applications installed represent acceptable use policy violation, as well as to take the respective measures to eliminate such violations.
Art. 91. Provider shall be entitled to ban the use and launch of a specific software or script hosted on a User account or to forbid access to the Service for certain IP addresses or use of certain network ports., if the Provider considers there is a potential security risk and/or interference in the server’s normal equipment functioning.
Art. 92. (1) The User understands and agrees that the Provider can delete (terminate) any content which violates the acceptable use policies if the User doesn’t take measures to remove the violation in term set by the Provider and the Provider is not responsible for user’s data loss.
(2) By buying a Cloud VPS service the User agrees that he will keep his own backups, because the Provider doesn’t provide with such.
(3) The User can request (order) from the Provider an option for partly or full Cloud VPS content backup, which is activated after an additional payment.
(4) Activation price for the option of full or partly backup is available here: en.superhosting.bg/web-hosting-page-servers-vps.php
Art. 93. User shall be entitled to request Provider's decision on acceptable use policy violation to be reconsidered only once for the particular type of violation.

V. LIMITS


Internet usage limit

Art. 94. Internet line usage capacity (mbps) shall be determined by User within parameters specified by Provider.

Email usage limits

Art. 95. User shall agree not to use the services provided to them by the Provider to send unsolicited bulk emails (i.e., SPAM). The violation of this condition shall result in temporary service limitation until the liability for the violation is clarified.
Art. 96. In case of a repeated violation of these acceptable use policies under the previous Article Provider shall be entitled to unilaterally suspend Service provision without any notice.
Art. 97. When a violation under Art. 95 is detected and it is proven that User is not at fault, in the cases of unauthorized access to the service or break into the scripts and web applications used by the User, Provider shall temporarily suspend the service and shall inform User of that fact. User shall be obliged in turn to take immediate actions to eliminate the violation. In case User fails to take any actions within one month as of the time notification was sent, Provider shall be entitled to unilaterally suspend service provision without any notice.

Script, process, and software application-related limits

Art. 98. Provider shall reserve the right to temporarily suspend Service provision for applications that cause overload or other events, interfering with the usual functioning of the Provider's server equipment.

Disk operation limit

Art. 99. Upon Cloud VPS service usage applications hosted on the server may generate up to 65 million input/output disk operations (IOPS) per month. Input/output Disk operations (IOPS) that are additionally realized above this number of 65 million within a month must be paid by User at the price specified by Provider, information of which is available at: http://www.superhosting.bg/web-hosting-page-cloud-hosting-services.php
Art. 100. When many input/output disk operations (IOPS) are realized by means of which the allowed usage limits of this resource are exceeded, Provider shall reserve the right to temporarily limit service provision to secure service quality.

F. SuperMail services

I. SERVICE FEATURES


Art. 101. Information on the different configuration options is available at: http://www.superhosting.bg/web-hosting-page-terms-and-agreements.php#supermail

II. DEFINITION


SuperMail is a service where User is provided with access to a mailbox by means of which they may send, receive, and manage emails.

III. RIGHTS AND OBLIGATIONS


Art. 102. User shall agree that Provider shall be entitled to decide which actions represent acceptable use policy violation, as well as to take the respective measures to eliminate such violation.

Art. 103. User shall understand and agree that Provider shall be entitled to delete (terminate) any content violating acceptable use policy if User fails to take measures to eliminate such violation within the term specified by the Provider; as in such a case, the Provider shall not be held liable for any loss of data on the part of the User.

Art. 104. User shall be entitled to request Provider's decision on acceptable use policy violation to be reconsidered only once for the particular type of violation.

IV. EMAIL USAGE LIMITS


Art. 105. Provider shall be entitled to delete, without any warning, all emails marked as SPAM that are older than one month and are located in email boxes belonging to the User.

Art. 106. Provider shall make several backups per week. These backups shall be for internal use only.

Art. 107. By purchasing services from Provider, including backup services, User shall agree to maintain their own backup set, independent of those maintained by Provider.

Art. 108. User shall agree not to use the service provided to them by the Provider to send unsolicited mail – SPAM. The violation of this condition shall result in temporary service limitation until the liability for the violation is clarified.

Art. 109. In case of a repeated violation of these acceptable use policies under the previous Article Provider shall be entitled to unilaterally suspend Service provision without any notice.

Art. 110. When a violation under Art. 105 is detected and it is proven that User is not at fault, in the cases of unauthorized access to the service or break into the scripts and web applications used by the User, Provider shall temporarily suspend the service and shall inform User of that fact. User shall be obliged in turn to take immediate actions to eliminate the violation. In case User fails to take any actions within one month as of the time notification was sent, Provider shall be entitled to unilaterally suspend service provision without any notice.

Art. 111. (1) The maximum number of emails allowed that User may store in their email box shall be determined depending on the plan used, as follows:
  • - for SuperMail 1 - up to 7500 emails
  • - for SuperMail 2 - up to 15000 emails
  • - for SuperMail 4 - up to 30000 emails
  • - for SuperMail 10 - up to 50000 emails
  • - for SuperMail 20 - up to 100000 emails
  • - for SuperMail 50 - up to 150000 emails
  • - for SuperMail 100 - up to 300000 emails
(2) When the maximum number of emails allowed in the mailbox is reached, Provider shall inform User that they must take the necessary measures to reduce them to the allowed limit. Provider shall provide User with a term in which the latter must take necessary measures so that the number of emails is not exceeding the limits specified based on the plan.

(3) In case that after the term specified by the Provider the number of emails in User mailbox still exceeds specified limits, Provider shall be entitled to suspend or limit service usage and/or suspend account content backup (backup copy) generation.

Art. 112. (1) User shall be entitled to send up to 100 email messages within one hour.

(2). User shall be entitled to send up to 7000 email messages within one week.

Art. 113. (1) User shall be entitled to realize up to 5 simultaneous SMTP connections to their email box.

(2). User shall be entitled to realize up to 10 simultaneous IMAP and/or POP3 connections to their email box.

G. DNS ADMINISTRATION

I. SERVICE FEATURES


Art. 114. DNS administration is a web-based service, hereinafter referred to the Service, that provides a control panel for modifying the DNS zone of a domain. The Service consists of editing, adding and deleting DNS records of a domain (A, CNAME, MX, SRV, TXT records, etc.)

I. SERVICE FEATURES


Art. 115. The Service would not be provided to the User if it used for :

- domains connected with IRC services of any type;
- any domain that has a history of being the target of DNS DDoS attacks;
- any domain used for Minecraft game services or forums;
- domains which don't have correct and lawful WHOIS entries / listings;
- domains, sending any form of Unsolicited Bulk Email (UBE, SPAM);
- domains used for denial of service attacks of any kind;
- misrepresentation of any service or product including DNS administration, actions causing loss or creating service degradation for the Provider or other users whether intentional or inadvertent;
- attempts to use the Service to gain unauthorized access to other computer systems;


Art. 116. The User has the right to add and maintain up to 100 DNS records per domain.


Art. 117. DNS queries to a domain associated with the Service cannot exceed 100 000 queries per day.


The Provider has the right to terminate or limit any DNS administration if the above conditions in Articles 115-117 are violated or the Service exceeds acceptable use.


Art. 118. The Provider has the right to terminate or limit any DNS administration in case of Bulk sending of links or SPAM to a resource which is associated with the Service. The resource could be web, email, etc.

H. Policies to observe good manners, moral and polite behaviour criteria that have been adopted in traditions


Art. 119. In case User when making system maintenance requests or performing any other communication with Provider employees fails to observe good manners, moral and polite behavior criteria that have been adopted in traditions, SuperHosting.BG Ltd. shall be entitled to refuse collaboration to the User, as well as to limit the channels for communication with the latter, without specifying any reason and without owing any indemnification.

In the cases specified above at Provider's discretion contractual relationship with User may be unilaterally terminated by the Provider and User may be refused any further service provision, and Provider shall not owe User any indemnification therefor.

I. Policies for additional confirmation (verification) of the identity of the User in case of login in "My Profile"


The User understands and agrees that the Provider has the right to require additional confirmation (verification) of the identity of the User which shall serve as identification in any case of login in "My Profile" that could cause reasonable doubts about the identity of the User, as well as potential risk of unauthorised access to "My Profile" by third Party, which could cause damages to the User by the disclosure of information and data about account.

The additional verification should be carried out in a most appropriate technical format solely determined by the Provider considering all the specificities of every case. The Provider shall notify the User about the necessity of the additional confirmation and about the manner on how to be carried out.
General information

The European Union’s General Data Protection Regulation ("GDPR"), coming into effect in 25 May 2018, lays out a new set of rules for how the personal data of people living within the EU should be handled. It sets out the protection of personal data as a guaranteed right for all citizens across EU.

As a personal data processor when offering hosting services, SuperHosting.BG is compliant with all the requirements of the regulation and meets the high standards "Data privacy by design and by default". Only the required legal minimum of personal data is gathered, processed and kept secure with the appropriate technical and organisational measures.


Information about the Controller
  1. Name SuperHosting.BG Ltd.
  2. UIC/BULSTAT :131449987
  3. Seat and registered address: Iztok Residential area, 36 G. M. Dimitrov Blvd., Izgrev area, 1797 Sofia
  4. Correspondence address: Iztok Residential area, 36 Dr G. M. Dimitrov Blvd., Izgrev area, 1797 Sofia
  5. Telephone: +359 2 8108 999.
  6. Email:
Information about the Data Protection Officer
  1. Name: 'Vladimirov Kiskinov' Attorneys-at-Law
  2. UIC/BULSTAT : 176645870
  3. Seat and registered address: 6 Nayden Gerov St., Floor 4, Office 7, Sofia
  4. Correspondence address: 6 Nayden Gerov St., Floor 4, Office 7, Sofia
  5. Telephone: 02 988 18 28
  6. Email:
Information about the Supervisory Authority
  1. Name: Commission for Personal Data Protection
  2. Seat and registered address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  3. Correspondence address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  4. Telephone: 02 915 3 518
  5. Email: kzld@government.bg, kzld@cpdp.bg
  6. Website: www.cpdp.bg
Grounds for collecting, processing and storing your personal data

Art. 1. (1) SuperHosting.BG shall collect and process your personal data in relation to the provision of hosting services, registration of domains, usage of virtual or dedicated servers and the conclusion of contracts with the Company on the grounds of Art. 6, Para. 1, Regulation (EU) 2016/679 (GDPR), and in particular on the following grounds:

    • explicit consent provided by you as a customer;
    • fulfillment of the obligations of SuperHosting.BG under contract with you;
    • compliance with a legal obligation applicable to SuperHosting.BG;
    • for the purposes of the legitimate interest of SuperHosting.BG.
    • SuperHosting.BG shall be a controller regarding your data as the User of our services. With regard to the personal data you process using our services, SuperHosting.BG shall act as a processor.
Purposes and principles for collecting, processing and storing your personal data

Art. 2. (1) SuperHosting.BG shall collect and process the personal data you provide to us in connection with the use of our hosting services and for the conclusion of a contract with the Company as well as for subscribing to our events, including for the following purposes:

  • creating a profile for full functionality in providing our services;
  • individualization of a party to this contract;
  • registration of a participant in an event organized by SuperHosting.BG;
  • accounting purposes;
  • statistical purposes;
  • information security;
  • securing the implementation of this contract for the provision of the respective service;
  • sending information e-mails, announcements about changes in services, and recommendations to improve the use of the platform, new and upgraded subscription plans etc.;
  • improving and personalizing the service by suitable offers, ads, promotional campaigns, events and other products and services that might be of interest to you;
  • provision of technical support via ticketing system or call center;
  • creating an online store via the Shopiko platform;
  • subscribing to receive notifications about latest blogposts published in SuperHosting.BG corporate blog;
  • leaving replies under our blogposts published in SuperHosting.BG corporate blog.

(2) SuperHosting.BG shall comply with the following principles when processing your personal data:

  • lawfulness, fairness and transparency;
  • limitation of the purposes for processing;
  • relevance with processing purposes and minimization of data collection;
  • accuracy and age of the data;
  • limitation of storage for the achievement of the purposes;
  • integrity and confidentiality of processing, and ensuring an adequate level of security for the personal data.

(3) When processing and storing personal data, SuperHost.BG may process and store personal data to protect the following legitimate interests of theirs:

  • fulfilling their obligations to the National Revenue Agency, the Ministry of Interior and other governmental or municipal authorities.
What kind of personal data shall SuperHosting.BG collect, process and store?

Art. 3. (1) SuperHosting.BG shall perform the following operations with personal data and for the following purposes:

  • Registration of a user on the website and implementation of a contract for the provision of hosting services, registration of a domain, virtual or dedicated server, etc. The purpose of this operation shall be to create an account that is associated with the service and to allow you to manage the content of the service through the administrative panel, according to the plan chosen by you. Conclusion of the Impact assessment: Based on the Impact Assessment referred to above, the Data Protection Officer considers that the 'Conclusion of Hosting Service Contract' operation is eligible and provides sufficient guarantees to protect the rights and legitimate interests of the data subjects in accordance with the requirements of the GDPR.
  • Registration of a user for the purposes of registering a domain in or outside the .bg area. Conclusion of the Impact assessment: Based on the Impact Assessment referred to above, the Data Protection Officer considers that the 'Domain registration' operation is eligible and provides sufficient guarantees to protect the rights and legitimate interests of the data subjects in accordance with the requirements of the GDPR.
  • Conclusion and implementation of a commercial transaction with a customer or a partner. The purpose of this operation shall be to conclude and implement a contract with a business partner or customer and the administration thereof.
  • Sending information and notification e-mails. The purpose of this operation shall be to administer the process of sending notification messages to customers about service improvements, system requirements and service expiration, as stated in service contract.
  • User registration in the Shopiko platform and signing a contract for the provision of a service for the creation of online stores through it. The purpose of this operation shall be to register and create an online store.
  • Subscription for receiving notifications about new blogposts from SuperHosting.BG corporate blog – the purpose of this operation is sending articles and posts published in our blog in case you have given your consent for it.
  • Moderating replies under blogposts in SuperHosting.BG corporate blog – the purpose of this operation is giving the users the opportunity to leave a reply to the blogpost or article and share their opinion on a certain subject described in the material.

(2) SuperHosting.BG shall process the following categories of personal data and information for the following purposes, and for the following reasons:

  • Data: Your personalizing data (name and surname, e-mail, country, phone)
    • Purpose for which data is collected: 1) To register the User. 2) To establish contact with the User and to send information to them, including, when the User has asked, to send newsletters or advertising messages. 3) To create an online store via the Shopiko platform.
    • Grounds for processing your personal data. By accepting the terms and conditions, registering on the website and purchasing a service, a contractual relationship shall be established between SuperHosting.BG and you, on which basis we shall process your personal data - Art. 6, Para. 1, Item (b) of the GDPR.
  • Additional data provided by you. If you want to update your profile, you can fill in the contact details and the administration contact email.
    • Purpose for which data is collected: Updating the information in the User's account.
    • Grounds for data processing: By accepting the terms and conditions, registering on the website and purchasing a service, a contractual relationship shall be established between SuperHosting.BG and you, on which basis we shall process your personal data - Art. 6, Para. 1, Item (b) of the GDPR.
  • Other data that SuperHosting.BG shall process. When logging in to our website or your account, SuperHosting.BG shall collect data about the IP address you use.
    • Purpose for which data is collected: Improving security of the service and interface localization, statistical and marketing research.
    • Grounds for data processing: The data processing is necessary for the implementation of the contract by which the data subject is a party - Art. 6, Para. 1, Item (b) of the GDPR. Before the creation of the User's profile, the IP address shall be collected on the basis of the legitimate interests of the Controller - Art. 6, Para. 1, Item (e) of the GDPR.
  • Your invoice data. If you would like an invoice to be issued to you as a natural person, you should provide us with your personal ID number.
    • Purpose for which data is collected: Issuing an invoice for payments under a contract for the provision of services for the use of the platform for the creation of online stores.
    • Grounds for processing your personal data. By accepting the terms and conditions, registering on the website or signing a written contract, a contractual relationship shall be established between SuperHosting.BG and you, on which basis we shall process your personal data - Art. 6, Para. 1, Item (b) of the GDPR.
  • Personal data for SuperHosting.BG blog users: - Your name, e-mail address, website.
    • Purpose for which data is collected: 1) To subscribe the User to receive notifications about blogposts published in SuperHosting.BG blog. 2) To leave replies under blogposts in SuperHosting.BG blog.
    • Grounds for processing your personal data. You give your consent on which basis we shall process your personal data - Art. 6, Para. 1, Item (b) of the GDPR.

(3) SuperHosting.BG shall not collect or process personal data that relates to the following:

  • reveal racial or ethnic origin;
  • reveal political, religious or philosophical beliefs, or trade union membership;
  • genetic and biometric data, health data, or data on sexual life or sexual orientation.

(4) Personal data shall be collected by SuperHosting.BG from the persons to whom it relates.

(5) The Company shall not perform automated decision making with data.

(6) The company shall not process personal data of persons under 14 years old unless consent is given by the holder of parental responsibility over the child.


Personal data storage period

Art. 4. (1) SuperHosting.BG shall store your personal data for no longer than the duration of existence of your website profile. Upon expiry of this period, SuperHosting.BG shall take reasonable care to erase and destroy all your data without undue delay.

(2) SuperHosting.BG shall notify you in case the storage period needs to be extended in order to achieve the purposes, the implementation of the contract, in view of the legitimate interests of SuperHosting.BG or otherwise.

(3) (4) SuperHosting.BG shall store your personal data processed on given consent grounds until you explicitly withdraw your consent. The latter shall not apply to already published replies as to keeping the reasonable continuity of the blogpost replies.

(4) SuperHosting.BG shall keep the personal data that they are required to keep under the applicable legislation for the required term, which may exceed the duration of your registration.


Transfer of your personal data for processing

Art. 5. (1) SuperHosting.BG may, at their sole discretion, transmit all or part of your personal data to personal data processors for the fulfillment of the processing purposes, subject to the requirements of Regulation (EU) 2016/679.

(2) SuperHosting.BG shall notify you in case of intent to transmit all or part of your personal data to third countries or international organizations.


Your rights when collecting, processing or storing your personal data

Withdrawal of consent to process your personal data

Art. 6. (1) If you do not wish all or any of your personal data to continue to be processed by SuperHosting.BG for a particular or for any processing purpose, you may, at any time, withdraw your consent to processing by filling in the form in your profile or a request in free text.

(2) SuperHosting.BG may require you to prove your identity and your identity with the data subject.

(3) Your account shall become inactive if you withdraw your consent for the processing of personal data which is required for creating and maintaining your registration for the use of the services.


Right of access

Art. 7. (1) You shall have the right to request and obtain from SuperHosting.BG confirmation as to whether or not personal data about you is being processed.

(2) You shall have the right to access the data relating to it as well as the information relating to the collection, processing and storage of your personal data.

(3) SuperHosting.BG shall provide you, upon request, with a copy of the processed personal data about you, in electronic or other appropriate form.

(4) Providing access to the data shall be free of charge, but SuperHosting.BG shall reserve the right to impose an administrative fee in the event of recurrence or disproportionate claims.


Right to rectification or filling in

Art. 8. You can rectify or fill in the inaccurate or incomplete personal data about you directly through your website profile or by sending a request to SuperHosting.BG.


Right to erasure ('right to be forgotten')

Art. 9.(1) You shall have the right to request from SuperHosting.BG the erasure of the personal data about you, and SuperHosting.BG shall have the obligation to erase it without undue delay where one of the following grounds applies:

  • the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
  • you withdraw your consent on which the data processing is based and where there is no other legal ground for the processing;
  • you object to the processing of the data about you, including for the purposes of the direct marketing, and there are no overriding legitimate grounds;
  • the personal data has been unlawfully processed;
  • the personal data has to be erased for compliance with a legal obligation in the EU or Member State law to which SuperHosting.BG is subject;
  • the personal data has been collected in relation to the offer of information society services.

(2) SuperHosting.BG shall not be obliged to erase the personal data, if they store and process the data:

  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation which requires processing by the EU or Member State law to which the Controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Controller;
  • for reasons of public interest in the area of public health;
  • for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes;
  • for the establishment, exercise or defense of legal claims.

(3) In order to exercise your right to be 'forgotten', you should submit a request through the option in your profile or a written request sent to SuperHosting.BG as well as to authenticate your identity and identity with the person to whom the data provided to SuperHosting.BG relates, by presenting your ID card on the spot for identification purposes and, if necessary, entering your login data for the account of the person to whom the data relates before an employee of SuperHosting.BG.

(4) SuperHosting.BG shall not erase the data that they have a legal obligation to store, including for protection against claims brought against them or proof of their rights.


Right to restriction

Art. 10. You shall have the right to request from SuperHosting.BG restriction of processing of data about you where one of the following applies:

  • you contest the accuracy of the personal data, for a period enabling SuperHosting.BG to verify the accuracy of the personal data;
  • the processing is unlawful, but you oppose the erasure of the personal data and only request the restriction of their use instead;
  • SuperHosting.BG no longer needs the personal data for the purposes of the processing, but you require them for the establishment, exercise or defense of your legal claims;
  • you have objected to processing, pending the verification whether the legitimate grounds of SuperHosting.BG override those of yours.
Right to data portability

Art. 11. (1) You may, at any time, download, directly through your profile or by email request, the data about you that are stored and processed in connection with the use of SuperHosting.BG services.

(2) You can request SuperHosting.BG to transmit your personal data directly to another controller, chosen by you, where technically feasible.


Right to receive information

Art. 12. You may request from SuperHosting.BG to inform you of all recipients to whom personal data has been disclosed for which rectification, erasure or limitation of the processing has been requested. SuperHosting.BG may refuse to provide this information if this would not be possible or would require disproportionate effort.


Right to object

Art. 13. You shall have the right to object, on grounds relating to your particular situation, at any time, to processing of personal data about you, by SuperHost.BG including profiling or direct marketing.


Your rights upon personal data security breach

Art. 14. (1) If SuperHosting.BG become aware of a breach in your personal data that is likely to result in a risk to your rights and freedoms, we shall, without undue delay, notify you about this breach and about the measures that have been undertaken or are to be undertaken.

(2) SuperHosting.BG shall not be obliged to notify you if:

  • they have implemented appropriate technical and organizational protection measures, and those measures were applied to the personal data affected by the personal data breach;
  • they have taken subsequent measures which ensure that the high risk to your rights and freedoms is no longer likely to materialize;
  • the notification would involve disproportionate effort.
Persons provided with your personal data

Art. 15. For domain registration in or outside of the .bg area, and upon request submitted by you, SuperHosting.BG shall transmit the necessary information to the respective domain registrar who shall process your data as a controller for the purpose of registering the requested domain.

Art. 16. The Controller shall not transfer your data to third countries.

Other provisions

Art. 17. In case of violation of your rights under the above or applicable data protection laws, you shall have the right to file a complaint with the Commission for Personal Data Protection as follows:

  1. Name: Commission for Personal Data Protection
  2. Seat and registered address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  3. Correspondence address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  4. Telephone: 02 915 3 518
  5. Email: kzld@government.bg, kzld@cpdp.bg
  6. Website: www.cpdp.bg

Art. 18. You may exercise all of your rights to protect your personal data through the forms enclosed with this information. Of course, these forms shall not be mandatory and you can make your claims in any form that contains a statement about it and identifies you as the data holder.

Art. 19. If the consent relates to transfer, the Controller shall describe the possible risks in the transfer of data to third countries in the absence of a decision for adequate protection and appropriate remedies.

Art. 20(1). When assigning SuperHosting.BG to process personal data to a third party for the purposes of using the service, SuperHosting.BG shall act in their capacity of a personal data processor.

(2). In the cases under Para. 1, SuperHosting.BG shall act only on your instruction as the User of the service and only as long as they may have control over the personal data you are processing. SuperHosting.BG shall have no control over the content and data that you as a service user choose to be uploaded to the service (including whether or not this data includes personal data). In this case, SuperHosting.BG shall have no role in the decision-making process whether the User uses the data processing service, for what purposes and whether it is protected. Accordingly, the responsibility of SuperHosting.BG in this case shall be limited to 1) complying with the instructions of the User of the service, pursuant to the contract and the general terms and conditions, and 2) providing information about the service and functionalities through their interface.

The current Privacy policy is last revised on March 21, 2019

 

Mandatory information on the rights of natural persons with regard to personal data protection for trade partners and job applicants (Privacy notice)

Information about the Controller

  1. Name SuperHosting.BG Ltd.
  2. UIC/BULSTAT :131449987
  3. Seat and registered address: Iztok Residential area, 36 G. M. Dimitrov Blvd., Izgrev area, 1797 Sofia
  4. Correspondence address: Iztok Residential area, 36 Dr G. M. Dimitrov Blvd., Izgrev area, 1797 Sofia
  5. Telephone: +359 2 8108 999.
  6. Email:
  7. Controller's registration number with the Commission for Personal Data Protection № 0021684


Information about the Data Protection Officer

  1. Name: 'Vladimirov Kiskinov' Attorneys-at-Law
  2. UIC/BULSTAT : 176645870
  3. Seat and registered address: 6 Nayden Gerov St., Floor 4, Office 7, Sofia
  4. Correspondence address: 6 Nayden Gerov St., Floor 4, Office 7, Sofia
  5. Telephone: 02 988 18 28
  6. Email:


Information about the Supervisory Authority

  1. Name: Commission for Personal Data Protection
  2. Seat and registered address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  3. Correspondence address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  4. Telephone: 02 915 3 518
  5. Email: kzld@government.bg, kzld@cpdp.bg
  6. Website: www.cpdp.bg


SuperHosting.BG Ltd. operates in accordance with the Law on Personal Data Protection and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

Grounds for collecting, processing and storing your personal data.

Art. 1. SuperHosting.BG shall collect and process your personal data in relation to the conclusion and implementation of contracts with the Company on the grounds of Art. 6, Para. 1, Regulation (EU) 2016/679 (GDPR), and in particular on the following grounds:

    • To take steps, upon your request, to sign a contract if you are applying to work for us.
    • To implement a contract or take steps to conclude a contract with a business partner.
    • To comply with a legal obligation applicable to the Controller.
    • For the purposes of the legitimate interests of the Controller or of a third party.


Purposes and principles for collecting, processing and storing your personal data

Art. 2. (1) Upon entering into a contract with a business partner, we shall collect and process personal data as follows: the names of the legal representative of the legal entity that is a party to the contract for the purposes of individualization of the party to the contract and its implementation.

(2) The contact details of the legal representative or the contact person shall be regarded official information and as such shall not be considered personal data.

(3) Upon conclusion of a contract with a natural person, we shall collect and process personal data as follows: their full name, personal ID number and ID card data (number, date of issue, issuing authority), for the purposes of individualization of the party to the contract and its implementation


Art. 3. (1) We shall collect and process the personal data provided by you with your job application with SuperHosting.BG, for the following purposes:

  • individualization of the candidate;
  • contacting you and conducting communication;
  • selection of job applicants.

(2) We shall keep your personal data, which you have provided to us, for the entire duration of the job announcement but not for a longer period than 6 months, and in the event that we would like to continue storing your data after this period for the purpose of further communication with you, by sending your application you should state your explicit consent that we can continue storing your data.


Art. 4. We shall comply with the following principles when processing your personal data:

  • lawfulness, fairness and transparency;
  • limitation of the purposes for processing;
  • relevance with processing purposes and minimization of data collection;
  • accuracy and age of the data;
  • limitation of storage for the achievement of the purposes;
  • integrity and confidentiality of processing, and ensuring an adequate level of security for the personal data.

Art. 5. When processing and storing personal data, the Controller may process and store the personal data to protect the following legitimate interests of theirs:

  • fulfilling their obligations to the National Revenue Agency, the Ministry of Interior and other governmental or municipal authorities.


What kind of personal data shall our company collect, process and store?

Art. 6. (1) SuperHosting.BG shall perform the following operations with the personal data provided by you, being job applicants, and for the following purposes:

  • Conclusion and implementation of an employment or civil contract: For the selection of job applicants, we process the personal data you have sent us in your CV.

    Conclusion of the Impact assessment: Given the limited number of natural persons whose data is processed, and given the limited amount of personal data collected, the Data Protection Officer considers that an impact assessment shall not be necessary for the current operation.

(2) SuperHosting.BG shall not collect or process personal data that relates to the following:

  • reveal racial or ethnic origin;
  • reveal political, religious or philosophical beliefs, or trade union membership;
  • genetic and biometric data, health data, or data on sexual life or sexual orientation.

(3) Personal data shall be collected by SuperHosting.BG from the persons to whom it relates.

(4) SuperHosting.BG shall not perform automated decision-making with data.


Art. 7. (1) SuperHosting.BG shall carry out the following transactions with the personal data you provide, in your capacity of legal representatives or proxies of legal entities, business partners, including business partners who are natural persons, and for the following purposes:

  • Conclusion and implementation of a commercial transaction: ●For the conclusion and implementation of a commercial transaction with a trading company, we shall only process the full names of the legal representative or the person authorized by the company, or the full names of the natural person-partner under a contract.

    Conclusion of the Impact assessment: Given the limited number of natural persons whose data is processed, and given the limited amount of personal data collected, the Data Protection Officer considers that an impact assessment shall not be necessary for the current operation.

(2) Personal data shall be collected by SuperHosting.BG from the persons, to whom they relate, and from the Commercial Register at the Registry Agency.

(3) SuperHosting.BG shall not perform automated decision-making with data.



Personal data storage period

Art. 8. (1) SuperHosting.BG shall store your personal data as a job applicant for a period no longer than 6 months after sending your job application. Upon expiration of this term, SuperHosting.BG shall take the necessary care to erase and destroy all your data without undue delay or to anonymize it (i.e. to bring it in a form that does not reveal your personality), unless you give your explicit consent that your data could continue to be stored and processed in future.

(2) SuperHosting.BG shall store the personal data of the legal representatives of the legal entities, parties to a contract, or the natural persons, partners under a contract with the Company, indefinitely, in order to protect the legitimate interests of SuperHosting.BG and fulfill their legal obligations towards the government authorities or institutions.

(3) SuperHosting.BG shall notify you in case the storage period needs to be extended in order to comply with a statutory obligation, or in view of the legitimate interests of SuperHosting.BG or otherwise.



Transfer of your personal data for processing

Art. 9. (1) SuperHosting.BG may, at their sole discretion, transmit all or part of your personal data to personal data processors for the fulfillment of the processing purposes you have agreed to, subject to the requirements of Regulation (EU) 2016/679 (GDPR) .

(2) SuperHosting.BG shall notify you in case of intent to transmit all or part of your personal data to third countries or international organizations.



Your rights on collecting, processing or storing your personal data
Withdrawal of consent for processing your personal data

Art. 10. (1) If you do not wish all or any of your personal data to continue to be processed by SuperHosting.BG, for any particular or for any processing purpose, you may, at any time, withdraw your consent for processing by submitting a request in free text or fill in the form in Appendix No. 1.

(2) SuperHosting.BG may ask you to prove your identity and your identity with the data subject by requesting you to present an ID document on the spot.

(3) The withdrawal of your consent shall not affect the grounds of processing the personal data you provided before the withdrawal of your consent.

(4) SuperHosting.BG may continue to process some or all of your data if there is a legal obligation to do so, or for the purpose of protecting their legitimate interests.

(5) Regarding legal representatives and natural persons, partners under contracts with the Company, Para. 4 shall be applied.



Right of access

Art. 11. (1) You shall have the right to request and obtain from SuperHosting.BG confirmation as to whether or not personal data about you is being processed.

(2) You shall have the right to access the data about you, as well as the information relating to the collection, processing and storage of your personal data.

(3) SuperHosting.BG shall provide you, upon request, with a copy of the processed personal data about you, in electronic or other appropriate form.

(4) Providing access to the data shall be free of charge, but SuperHosting.BG shall reserve the right to impose an administrative fee in the event of recurrence or disproportionate claims.



Right to rectification or filling in

Art. 12. You shall have the right to request from SuperHosting.BG to:

  • rectify inaccurate personal data about you.
  • fill in incomplete personal data about you.


Right to erasure ('right to be forgotten')

Art. 13. (1) You shall have the right to request from SuperHosting.BG the erasure of any or all personal data about you, and SuperHosting.BG shall have the obligation to erase it, without undue delay, where one of the following grounds applies:

  • the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • you withdraw your consent on which the data processing is based and where there is no other legal ground for the processing;
  • you object to the processing of the data about you, including for the purposes of the direct marketing, and there are no overriding legitimate grounds;
  • the personal data has been unlawfully processed;
  • the personal data has to be erased for compliance with a legal obligation in the EU or Member State law to which SuperHosting.BG is subject;
  • the personal data has been collected in relation to the offer of information society services.

(2) SuperHosting.BG shall not be obliged to erase the personal data, if they store and process the data:

  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation which requires processing by the EU or Member State law to which SuperHosting.BG is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in SuperHosting.BG;
  • for reasons of public interest in the area of public health;
  • for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes;
  • for the establishment, exercise or defense of legal claims.

(3) In the event that you exercise your right to be forgotten, the Company shall erase all your data, except your three names as a job applicant, for accounting purposes.

(4) The data of the legal representatives and natural persons - partners under contract with the Company shall continue to be preserved and processed despite the request to be forgotten, on the grounds of observance of a legal obligation of the Company, observance of the legitimate interest and the establishment, exercise or protection of legal claims.

(5) In order to exercise your right to be forgotten, it is necessary to send a request, in free text, or to fill in the form in Appendix No. 2 and prove your identity with an ID document on the spot.



Right to restriction

Art. 14. You shall have the right to request from SuperHosting.BG restriction of processing of data about you where one of the following applies:

  • you contest the accuracy of the personal data, for a period enabling SuperHosting.BG to verify the accuracy of the personal data;
  • the processing is unlawful, but you oppose the erasure of the personal data and only request the restriction of their use instead;
  • SuperHosting.BG no longer needs the personal data for the purposes of the processing, but you require them for the establishment, exercise or defense of your legal claims;
  • you have objected to processing, pending the verification whether the legitimate grounds of SuperHosting.BG override those of yours.


Right to data portability

Art. 15. (1) Where you have given your consent for the processing of your personal data or if such processing is necessary for the implementation of your contract with SuperHosting.BG, or if your personal data is processed in machine-readable format, you may, having proved your identity before SuperHosting.BG:

  • request SuperHosting.BG to provide you with your personal data in a readable format and you may transmit it to another controller;
  • request SuperHosting.BG to transmit directly your personal data to another controller, chosen by you, where technically feasible.

(2) You may exercise your right of portability by sending a request in free text or by completing the form in Appendix No. 3.



Right to receive information

Art. 16. You may request from SuperHosting.BG to inform you of all recipients to whom personal data has been disclosed for which rectification, erasure or limitation of the processing has been requested. SuperHosting.BG may refuse to provide this information if this would not be possible or would require disproportionate effort.



Right to object

Art. 17. You shall have the right to object, on grounds relating to your particular situation, at any time, to processing of personal data about you, by SuperHost.BG including profiling or direct marketing.



Your rights in the case of personal data breach

Art. 18. (1) If SuperHosting.BG become aware of a breach in your personal data, that is likely to result in a risk to your rights and freedoms, SuperHosting.BG shall, without undue delay, notify you about this breach and about the measures that have been undertaken or are to be undertaken.

(2) SuperHosting.BG shall not be obliged to notify you if:

  • they have implemented appropriate technical and organizational protection measures, and those measures were applied to the personal data affected by the personal data breach;
  • they have taken subsequent measures which ensure that the high risk to your rights and freedoms is no longer likely to materialize;
  • the notification would involve disproportionate effort.
Persons provided with your personal data

Art. 19. For the purpose of processing your personal data and implementing the contract, SuperHosting.BG may provide your data to third parties processing personal data that complies with all legal and security requirements for the processing and storage of your personal data.


Art. 20. SuperHosting.BG shall not transfer your data to third countries.


Art. 21. In case of violation of your rights under the above or applicable data protection laws, you shall have the right to file a complaint with the Commission for Personal Data Protection as follows:


  1. Name: Commission for Personal Data Protection
  2. Seat and registered address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  3. Correspondence address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  4. Telephone: 02 915 3 518
  5. Email: kzld@government.bg, kzld@cpdp.bg
  6. Website: www.cpdp.bg

Art. 22. You may exercise all of your rights to protect your personal data through the forms enclosed with this information. Of course, these forms shall not be mandatory and you can make your claims in any form that contains a statement about it and identifies you as the data holder.



SuperHosting.BG guarantees that they shall refer to this Mandatory Information with a link on their website, by indicating or otherwise appropriately ensuring that you have the opportunity to become acquainted with its content.


Appendix No. 1
Personal data consent withdrawal request form

Your name*:
Your contact details (e-mail)*:
To
    <
  1. Name SuperHosting.BG Ltd.
  2. UIC/BULSTAT :131449987
  3. Seat and registered address: Iztok Residential area, 36 G. M. Dimitrov Blvd., Izgrev area, 1797 Sofia
  4. Correspondence address: Iztok Residential area, 36 Dr G. M. Dimitrov Blvd., Izgrev area, 1797 Sofia
  5. Telephone: +359 2 8108 999.
  6. Email:
  7. Controller's registration number with the Commission for Personal Data Protection № 0021684


◻I withdraw my consent for the collection, processing and storage of the following personal data provided by me:
  ◻All personal data provided by me
  ◻Only the following data …………………………………………………………….
for the following purposes:
  ◻The following purposes: ……………………………………. ………………………………………………………….
  ◻All the purposes:
◻I confirm that I am familiar with the Company's terms and conditions for the provision of the service after the withdrawal of my consent.

In case of violation of your rights under the above or applicable data protection laws, you shall have the right to file a complaint with the Commission for Personal Data Protection as follows:


  1. Name: Commission for Personal Data Protection
  2. Seat and registered address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  3. Correspondence address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  4. Telephone: 02 915 3 518
  5. Email: kzld@government.bg, kzld@cpdp.bg
  6. Website: www.cpdp.bg


Signature of the person:………………………….





Appendix No. 2
'To be forgotten' request form for the erasure of the personal data about me

Your name*:
Your contact details (e-mail)*:
To
  1. Name SuperHosting.BG Ltd.
  2. UIC/BULSTAT :131449987
  3. Seat and registered address: Iztok Residential area, 36 G. M. Dimitrov Blvd., Izgrev area, 1797 Sofia
  4. Correspondence address: Iztok Residential area, 36 Dr G. M. Dimitrov Blvd., Izgrev area, 1797 Sofia
  5. Telephone: +359 2 8108 999.
  6. Email:
  7. Controller's registration number with the Commission for Personal Data Protection № 0021684


Please erase from your databases all personal data you collect, process and store provided by me or by third parties that are connected with me according to the specified identification.



I confirm I am aware that some or all of my personal data may continue to be processed and stored by the Controller for the purposes of fulfilling their legal obligations.



In case of violation of your rights under the above or applicable data protection laws, you shall have the right to file a complaint with the Commission for Personal Data Protection as follows:

  1. Name: Commission for Personal Data Protection
  2. Seat and registered address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  3. Correspondence address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  4. Telephone: 02 915 3 518
  5. Email: kzld@government.bg, kzld@cpdp.bg
  6. Website: www.cpdp.bg


Signature of the person:………………………….





Appendix No. 3
Data portability request form

Your name:
Your contact details (e-mail)*:
To
  1. Name SuperHosting.BG Ltd.
  2. UIC/BULSTAT :131449987
  3. Seat and registered address: Iztok Residential area, 36 G. M. Dimitrov Blvd., Izgrev area, 1797 Sofia
  4. Correspondence address: Iztok Residential area, 36 Dr G. M. Dimitrov Blvd., Izgrev area, 1797 Sofia
  5. Telephone: +359 2 8108 999.
  6. Email:
  7. Controller's registration number with the Commission for Personal Data Protection № 0021684


Please send all personal data about me which you collect, process and store in your databases, to



◻ e-mail:
Please transfer my personal data in the following format:
◻ XML

In case of violation of your rights under the above or applicable data protection laws, you shall have the right to file a complaint with the Commission for Personal Data Protection as follows:


  1. Name: Commission for Personal Data Protection
  2. Seat and registered address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  3. Correspondence address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  4. Telephone: 02 915 3 518
  5. Email: kzld@government.bg, kzld@cpdp.bg
  6. Website: www.cpdp.bg


Signature of the person:………………………….





Appendix No. 4
Data modification request form

Your name:
Your contact details (e-mail)*:
To
  1. Name SuperHosting.BG Ltd.
  2. UIC/BULSTAT :131449987
  3. Seat and registered address: Iztok Residential area, 36 G. M. Dimitrov Blvd., Izgrev area, 1797 Sofia
  4. Correspondence address: Iztok Residential area, 36 Dr G. M. Dimitrov Blvd., Izgrev area, 1797 Sofia
  5. Telephone: +359 2 8108 999.
  6. Email:
  7. Controller's registration number with the Commission for Personal Data Protection № 0021684

I request all personal data about me which you collect, process and store in your databases or delivered from third parties to be modified as follows:


Data to be modified:


I request to be modified as follows:
...........................


In case of violation of your rights under the above or applicable data protection laws, you shall have the right to file a complaint with the Commission for Personal Data Protection as follows:


  1. Name: Commission for Personal Data Protection
  2. Seat and registered address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  3. Correspondence address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia
  4. Telephone: 02 915 3 518
  5. Email: kzld@government.bg, kzld@cpdp.bg
  6. Website: www.cpdp.bg


Signature of the person:………………………….

 

This document informs Users about the technologies that help this Website to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Website.

For simplicity, all such technologies are defined as "Trackers" within this document – unless there is a reason to differentiate.

For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some of the purposes for which Trackers are used may also require the User's consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.

This Website uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.

The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.

In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information — such as the presence of other Trackers — in the linked privacy policies of the respective third-party providers or by contacting the Owner.

Activities strictly necessary for the operation of this Website and delivery of the Service

This Website uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.

First-party Trackers

Storage duration:

  • sh_app_site: duration of the session
  • sh_app_curr: duration of the session
  • sh_app_regn: duration of the session
  • li_sugr: duration of the session
  • bcookie: duration of the session

Trackers managed by third parties

Google Tag Manager (Google LLC)

Google Tag Manager is a tag management service provided by Google LLC.

In order to understand Google's use of Data, consult their partner policy (https://policies.google.com/technologies/partner-sites) and their Business Data page (https://business.safety.google/privacy/).

Personal Data processed: Trackers and Usage Data.

Place of processing: United States

Other activities involving the use of Trackers

Functionality

This Website uses Trackers to enable basic interactions and functionalities, allowing Users to access selected features of the Service and facilitating the User's communication with the Owner.

Interaction with live chat platforms

This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Website, in order to contact and be contacted by this Website‘s support service.

If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

Crisp Widget (Crisp IM SARL)

The Crisp Widget is a service for interacting with the Crisp live chat platform provided by Crisp IM SARL.

Personal Data processed: Data communicated while using the service, Trackers, Usage Data and various types of Data as specified in the privacy policy of the service.

Place of processing: France

Registration and authentication

By registering or authenticating, Users allow this Website to identify them and give them access to dedicated services.

Depending on what is described below, third parties may provide registration and authentication services. In this case, this Website will be able to access some Data, stored by these third-party services, for registration or identification purposes.

Some of the services listed below may also collect Personal Data for targeting and profiling purposes; to find out more, please refer to the description of each service.

Facebook Oauth (Meta Platforms Ireland Limited)

Facebook Oauth is a registration and authentication service provided by Meta Platforms Ireland Limited and is connected to the Facebook social network.

Personal Data processed: Trackers and various types of Data.

Place of processing: Ireland.

Storage duration:

  • _fbp: 3 months

Facebook Authentication (Meta Platforms Ireland Limited)

Facebook Authentication is a registration and authentication service provided by Meta Platforms Ireland Limited and is connected to the Facebook social network.

Personal Data processed: Trackers and various types of Data as specified in the privacy policy of the service.

Place of processing: Ireland

Storage duration:

  • _fbp: 3 months
  • fbssls_*: duration of the session

Experience

This Website uses Trackers to improve the quality of the user experience and enable interactions with external content, networks and platforms.

Hotjar surveys (Hotjar Ltd.)

Hotjar surveys is a survey builder and data collection platform provided by Hotjar Ltd. Hotjar surveys may use cookies to track User behavior. Users can Opt-Out of Hotjar surveys cookie tracking by visiting this opt-out page.

Hotjar surveys respects the Do Not Track option available in most modern browsers that, if activated, sends a special signal to stop tracking User activity. Users can find more information on how to enable Do Not Track for each supported browser here : https://www.hotjar.com/policies/do-not-track .

Personal Data processed: Data communicated while using the service, Trackers and Usage Data.

Place of processing: Malta.

Storage duration:

  • _hjAbsoluteSessionInProgress: 30 minutes
  • _hjCachedUserAttributes: duration of the session
  • _hjClosedSurveyInvites: 1 year
  • _hjDonePolls: 1 year
  • _hjFirstSeen: duration of the session
  • _hjIncludedInSessionSample: 30 minutes
  • _hjLocalStorageTest: duration of the session
  • _hjMinimizedPolls: 1 year
  • _hjSession*: 30 minutes
  • _hjSessionRejected: duration of the session
  • _hjSessionResumed: duration of the session
  • _hjSessionTooLarge: 1 hour
  • _hjSessionUser*: 1 year
  • _hjSessionUser_*: 2 years
  • _hjShownFeedbackMessage: 1 year
  • _hjTLDTest: duration of the session
  • _hjUserAttributesHash: duration of the session
  • _hjViewportId: duration of the session
  • _hjid: 1 year
  • hjActiveViewportIds: duration of the session

Hotjar Recruit User Testers (Hotjar Ltd.)

The Hotjar Recruit User Testers widget is a service for interacting with the Hotjar data collection platform provided by Hotjar Ltd. Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers.

Personal Data processed: Trackers, Usage Data and various types of Data.

Place of processing: Malta.

Storage duration:

  • _hjAbsoluteSessionInProgress: 30 minutes
  • _hjCachedUserAttributes: duration of the session
  • _hjClosedSurveyInvites: 1 year
  • _hjDonePolls: 1 year
  • _hjFirstSeen: duration of the session
  • _hjIncludedInSessionSample: 30 minutes
  • _hjLocalStorageTest: duration of the session
  • _hjMinimizedPolls: 1 year
  • _hjSession*: 30 minutes
  • _hjSessionRejected: duration of the session
  • _hjSessionResumed: duration of the session
  • _hjSessionTooLarge: 1 hour
  • _hjSessionUser*: 1 year
  • _hjSessionUser_*: 2 years
  • _hjShownFeedbackMessage: 1 year
  • _hjTLDTest: duration of the session
  • _hjUserAttributesHash: duration of the session
  • _hjViewportId: duration of the session
  • _hjid: 1 year

Hotjar Poll & Survey widgets (Hotjar Ltd.)

The Hotjar Poll & Survey widgets are services that enable interaction with the Hotjar platform provided by Hotjar Ltd. Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers.

Personal Data processed: Trackers, Usage Data and various types of Data.

Place of processing: Malta.

Storage duration:

  • _hjAbsoluteSessionInProgress: 30 minutes
  • _hjCachedUserAttributes: duration of the session
  • _hjClosedSurveyInvites: 1 year
  • _hjDonePolls: 1 year
  • _hjFirstSeen: duration of the session
  • _hjIncludedInSessionSample: 30 minutes
  • _hjLocalStorageTest: duration of the session
  • _hjMinimizedPolls: 1 year
  • _hjSession*: 30 minutes
  • _hjSessionRejected: duration of the session
  • _hjSessionResumed: duration of the session
  • _hjSessionTooLarge: 1 hour
  • _hjSessionUser*: 1 year
  • _hjSessionUser_*: 2 years
  • _hjShownFeedbackMessage: 1 year
  • _hjTLDTest: duration of the session
  • _hjUserAttributesHash: duration of the session
  • _hjViewportId: duration of the session
  • _hjid: 1 year

Measurement

This Website uses Trackers to measure traffic and analyze User behavior to improve the Service.

Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics 4 (Google Ireland Limited)

Google Analytics 4 is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

In Google Analytics 4, IP addresses are used at collection time and then discarded before Data is logged in any data center or server. Users can learn more by consulting Google’s official documentation.

Personal Data processed: number of Users, session statistics, Trackers and Usage Data.

Place of processing: Ireland.

Storage duration:

  • _ga: 2 years
  • _ga_*: 2 years

Heat mapping and session recording

Heat mapping services are used to display the areas of this Website that Users interact with most frequently. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.

Some of these services may record sessions and make them available for later visual playback.

Hotjar Heat Maps & Recordings (Hotjar Ltd.)

Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.

Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

Personal Data processed: Trackers, Usage Data and various types of Data as specified in the privacy policy of the service.

Place of processing: Malta.

Storage duration:

  • _hjAbsoluteSessionInProgress: 30 minutes
  • _hjCachedUserAttributes: duration of the session
  • _hjClosedSurveyInvites: 1 year
  • _hjDonePolls: 1 year
  • _hjFirstSeen: duration of the session
  • _hjIncludedInSessionSample: 30 minutes
  • _hjLocalStorageTest: duration of the session
  • _hjLocalStorageTest: duration of the session
  • _hjMinimizedPolls: 1 year
  • _hjSession*: 30 minutes
  • _hjSessionRejected: duration of the session
  • _hjSessionResumed: duration of the session
  • _hjSessionTooLarge: 1 hour
  • _hjSessionUser*: 1 year
  • _hjSessionUser_*: 2 years
  • _hjShownFeedbackMessage: 1 year
  • _hjTLDTest: duration of the session
  • _hjUserAttributesHash: duration of the session
  • _hjViewportId: duration of the session
  • _hjid: 1 year

Marketing

This Website uses Trackers to deliver personalized marketing content based on User behavior and to operate, serve and track ads.

Advertising

This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on this Website, possibly based on User interests.

This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.

Some of the services listed below may use Trackers for identifying Users, behavioral retargeting i.e. displaying ads tailored to the User’s interests and behavior, or to measure ads performance. For more information, please check the privacy policies of the relevant services.

Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.

Meta ads conversion tracking (Meta pixel) (Meta Platforms Ireland Limited)

Meta ads conversion tracking (Meta pixel) is an analytics service provided by Meta Platforms Ireland Limited that connects data from the Meta Audience Network with actions performed on this Website. The Meta pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Meta Audience Network.

Personal Data processed: Trackers and Usage Data.

Place of processing: Ireland.

Storage duration:

  • _fbp: 3 months
  • fr: 3 months

Meta Lookalike Audience (Meta Platforms Ireland Limited)

Meta Lookalike Audience is an advertising and behavioral targeting service provided by Meta Platforms Ireland Limited that uses Data collected through Meta's Custom Audience in order to display ads to Users with similar behavior to Users who are already in a Custom Audience list on the basis of their past use of this Website or engagement with relevant content across Meta's apps and services.

On the basis of these Data, personalized ads will be shown to Users suggested by Meta Lookalike Audience.

Users can opt out of Meta's use of Trackers for ads personalization by visiting this opt-out page.

Personal Data processed: Trackers and Usage Data.

Place of processing: Ireland.

Storage duration:

  • _fbp: 3 months

Google Ads conversion tracking (Google Ireland Limited)

Google Ads conversion tracking is an analytics service provided by Google Ireland Limited that connects data from the Google Ads advertising network with actions performed on this Website.

Personal Data processed: Trackers and Usage Data.

Place of processing: Ireland.

Storage duration:

  • IDE: 2 years
  • test_cookie: 15 minutes

Google Ads Similar audiences (Google Ireland Limited)

Similar audiences is an advertising and behavioral targeting service provided by Google Ireland Limited that uses Data from Google Ads Remarketing in order to display ads to Users with similar behavior to Users who are already on the remarketing list due to their past use of this Website.

On the basis of this Data, personalized ads will be shown to Users suggested by Google Ads Similar audiences.

Users who don't want to be included in Similar audiences can opt out and disable the use of advertising Trackers by going to: Google Ad Settings.

In order to understand Google's use of Data, consult Google's partner policy.

Personal Data processed: Trackers and Usage Data.

Place of processing: Ireland.

Storage duration:

  • AID: 2 years
  • ANID: 2 years
  • Conversion: 3 months
  • DSID: 14 days
  • FCNEC: 1 year
  • FLC: 10 seconds
  • FPAU: 3 months
  • FPGCLAW: 3 months
  • FPGCLDC: 3 months
  • FPGCLGB: 3 months
  • IDE: 2 years
  • NID: 6 months
  • RUL: 1 year
  • TAID: 14 days
  • __gads: 2 years
  • __gsas: 2 years
  • _gac_: 3 months
  • _gac_gb_: 3 months
  • _gcl_au: 3 months
  • _gcl_aw: 3 months
  • _gcl_dc: 3 months
  • _gcl_gb: 3 months
  • _gcl_gf: 3 months
  • _gcl_ha: 3 months
  • id: 2 years
  • test_cookie: 15 minutes

Hotjar Form Analysis and Conversion Funnels (Hotjar Ltd.)

Hotjar is an analytics service provided by Hotjar Ltd. Hotjar honors generic Do Not Track headers. This means your browser can tell its script not to collect any of your data. This is a setting that is available in all major browsers.

Personal Data processed: Trackers and Usage Data.

Place of processing: Malta.

Storage duration:

  • _hjAbsoluteSessionInProgress: 30 minutes
  • _hjCachedUserAttributes: duration of the session
  • _hjClosedSurveyInvites: 1 year
  • _hjDonePolls: 1 year
  • _hjFirstSeen: duration of the session
  • _hjIncludedInSessionSample: 30 minutes
  • _hjLocalStorageTest: duration of the session
  • _hjLocalStorageTest: duration of the session
  • _hjMinimizedPolls: 1 year
  • _hjSession*: 30 minutes
  • _hjSessionRejected: duration of the session
  • _hjSessionResumed: duration of the session
  • _hjSessionTooLarge: 1 hour
  • _hjSessionUser*: 1 year
  • _hjSessionUser_*: 2 years
  • _hjShownFeedbackMessage: 1 year
  • _hjTLDTest: duration of the session
  • _hjUserAttributesHash: duration of the session
  • _hjViewportId: duration of the session
  • _hjid: 1 year

Remarketing and behavioral targeting

This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User.

This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.

Some services offer a remarketing option based on email address lists.

Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section "How to opt-out of interest-based advertising" in this document.

Facebook Remarketing (Meta Platforms Ireland Limited)

Facebook Remarketing is a remarketing and behavioral targeting service provided by Meta Platforms Ireland Limited that connects the activity of this Website with the Meta Audience Network.

Personal Data processed: Trackers and Usage Data.

Place of processing: Ireland.

Storage duration:

  • _fbp: 3 months

Google Ads Remarketing (Google Ireland Limited)

Google Ads Remarketing is a remarketing and behavioral targeting service provided by Google Ireland Limited that connects the activity of this Website with the Google Ads advertising network and the DoubleClick Cookie.

In order to understand Google's use of Data, consult Google's partner policy.

Users can opt out of Google's use of Trackers for ads personalization by visiting Google's Ads Settings.

Personal Data processed: Trackers and Usage Data.

Place of processing: Ireland.

Storage duration:

  • AID: 2 years
  • ANID: 2 years
  • Conversion: 3 months
  • DSID: 14 days
  • FCNEC: 1 year
  • FLC: 10 seconds
  • FPAU: 3 months
  • FPGCLAW: 3 months
  • FPGCLDC: 3 months
  • FPGCLGB: 3 months
  • IDE: 2 years
  • NID: 6 months
  • RUL: 1 year
  • TAID: 14 days
  • __gads: 2 years
  • __gsas: 2 years
  • _gac_: 3 months
  • _gac_gb_: 3 months
  • _gcl_au: 3 months
  • _gcl_aw: 3 months
  • _gcl_dc: 3 months
  • _gcl_gb: 3 months
  • _gcl_gf: 3 months
  • _gcl_ha: 3 months
  • id: 2 years
  • test_cookie: 15 minutes

Google Signals (Google Ireland Limited)

This Website uses Google Signals, a feature of Google Analytics, which will associate the visitation information that it collects from this Website with Google information from accounts of signed-in Google-account users who have consented to this association for the purpose of ads personalization. This Google information may include User location, search history, YouTube history and Data from sites that partner with Google – and is used to provide aggregated and anonymized insights into Users' cross device behaviors.

If a User falls under the described association, they may access and/or delete such Data via My Activity provided by Google.

Personal Data processed: Trackers and Usage Data.

Place of processing: Ireland.

Meta Custom Audience (Meta Platforms Ireland Limited)

Meta Custom Audience is a remarketing and behavioral targeting service provided by Meta Platforms Ireland Limited that connects the activity of this Website with the Meta Audience Network.

Users can opt out of Meta's use of Trackers for ads personalization by visiting this opt-out page.

Personal Data processed: email address and Trackers.

Place of processing: Ireland.

Storage duration:

  • _fbp: 3 months

Mailjet (SAS Mailjet)

Mailjet is an email address management and message sending service provided by SAS Mailjet.

Personal Data processed: email address, Trackers and Usage Data.

Place of processing: France.

How to manage preferences and provide or withdraw consent

There are various ways to manage Tracker related preferences and to provide and withdraw consent, where relevant:

Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.

Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences privacy widget, if available.

It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent preferences.

Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.

With regard to any third-party Trackers, Users can manage their preferences via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.

Locating Tracker Settings

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Internet Explorer
  • Microsoft Edge
  • Brave
  • Opera

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).

How to opt out of interest-based advertising

Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU and UK), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.

Consequences of denying the use of Trackers

Users are free to decide whether or not to allow the use of Trackers. However, please note that Trackers help this Website to provide a better experience and advanced functionalities to Users (in line with the purposes outlined in this document). Therefore, if the User chooses to block the use of Trackers, the Owner may be unable to provide related features.

Owner and Data Controller

SuperHosting.BG Ltd, Iztok Residential area, 36 G. M. Dimitrov Blvd., Izgrev area, 1797 Sofia

Owner contact email: sh-cookie@superhosting.bg

Since the use of third-party Trackers through this Website cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.

Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Website.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Processor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Website as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This privacy policy relates solely to this Website, if not stated otherwise within this document.

 

ICANN - Domain registrant rights and obligations

General Terms and Conditions for Shopiko

General terms and conditions for use of the site www.superhosting.bg, the blog and the help page of SuperHosting.BG Ltd.

Article 1. The current General Terms and Conditions are meant to regulate the relations between SuperHosting.BG Ltd, Sofia, Dstr. Iztok, Blvd. Dr. G.M. Dimitrov 36, UIN 131449987, and the Visitors of the site www.superhosting.bg, the blog available at https://blog.superhosting.bg/en/ and the help page available at https://help.superhosting.bg/en/ (hereinafter referred as the Pages).

Article 2. The Pages of SuperHosting.BG provide to the Visitors information from variety of topics from the area of the information technologies, the usage of hosting and cloud services, registration and management of domain names, technical assistance and other topics related to the commercial activity of SuperHosting.BG.

Article 3. (1) All the publications on the Pages are exclusive intellectual property of SuperHosting.BG and may not be used by any means without the prior written consent of SuperHosting.BG, including may not be copied in the blogs of third parties or sites for technical support.

(2) The images in the Pages of SuperHosting.BG and the other visual elements, representing intellectual property of SuperHosting.BG may not be used or reproduced by any means by third parties without the prior written consent of SuperHosting.BG.

Article 4. (1) SuperHosting.BG does not allow the usage by any means the content of the Pages by visualization of all or part of the materials, published therein by designated space or framing in other site.

(2) Deep-linking to the materials in the Pages from other sites shall be permissible, provided that with the linking and the method for representation of the link the Visitors are not misled and provided that the good behavior has not been violated.

Article 5. SuperHosting.BG provides access to the content of the Pages in compliance with the common commercial practice.

Article. 6. (1) SuperHosting.BG shall undertake measures for protection of the personal data of the Visitors pursuant to the Personal Data Protection Act and the Privacy Policy published at the website of SuperHosting.BG.

(2) SuperHosting.BG does not send passwords or other identification information and does not require registration for use of the Pages by the Visitors.

Article 7. (1) The current general terms and conditions may be amended by SuperHosting.BG for which the latter shall notify for appropriate means all the Visitors of the Pages.

(2) The amendments to these general terms and conditions shall have effect for all Visitors of the Pages as of the moment of their announcement by SuperHosting.BG.

Article 8. SuperHosting.BG may upon its own decision, without prior notification and without payment of any compensation terminate or restrict the access to the Pages or part of it for Visitors who are using it in violation of the current general terms and conditions, the applicable law in the Republic of Bulgaria, the generally accepted ethic rules or in case of violation of the intellectual property rights of SuperHosting.BG.

Article 9. (1) SuperHosting.BG shall provide access to the content of the Pages as is and shall not guarantee that the guidelines in the material in the Pages lead to the results aimed by the Visitors.

(2) SuperHosting.BG shall not be liable for any damages or lost profit due to execution by the Visitors of advices or guidelines containing in the published on the Pages materials.

(3) SuperHosting.BG shall not be liable for damages incurred by the Visitors to third parties resulting from the usage of the Pages and the materials contained therein.

Article 10. The Visitors of the Pages shall be obliged to comply with the ethic norms and shall not harm the reputation of SuperHosting.BG in the course of the usage of the Pages and the materials contained therein.

Article 11. The commercial and civil legislation of the Republic of Bulgaria shall apply to any matter not settled in this agreement and related to its execution and interpretation.

Article 12. The current General Terms and Conditions shall take effect as regards all Visitors of the Pages as of June 01, 2015.
 

Dispute Resolution Policy for use of the services of SuperHosting.BG LTD

Article 1. By the current Policy SuperHosting.BG LTD regulated the procedure which should be applied to the User of the Services and disputes between the Users and between the Users and Third Parties.

Article 2. A User, another user of the service or any third party which claims infringement of its rights from the use of the services shall be entitled to initiate procedure for dispute resolution pursuant to these policies.

Article 3. SuperHosting.BG LTD shall have the right to impose fees for dispute settlement to third parties or the Users, which initiate procedure pursuant to these policies.

Article 4. Following the receipt of the complaint by initiator of the procedure, SuperHosting.BG LTD shall notify the opposing party and shall provide a right of answer to the statements in the complaint.

Article 5. (1) Based on the complaint and the receipt of the answer pursuant to Article 4, SuperHosting.BG LTD shall be entitled to issue a decision on the dispute which shall be obligatory for the initiator and the User of the service.

(2) For the dispute resolution pursuant to Article 1, SuperHosting.BG LTD shall be entitled to establish committees by various experts.

(3) SuperHosting.BG LTD shall not bear any liability for the decision issued pursuant to para 1 for resolution of the dispute between the disputing parties and the latter have granted voluntary its consent SuperHosting.BG LTD to resolve the dispute by its own discretion.

Article 6. These Policies for dispute resolution shall enter into force as of August, 23, 2016 and may be amended unilaterally by SuperHosting.BG LTD.
 

Additional documents pursuant to General Data Protection Regulation (GDPR)

The European Union’s General Data Protection Regulation ("GDPR"), coming into effect in 25 May 2018, lays out a new set of rules for how the personal data of people living within the EU should be handled.
As a personal data processor when offering hosting services, SuperHosting.BG is compliant with all the requirements of the regulation.

Non-disclosure Declaration (GDPR compliant)

Technical organisational measures

 

Criteria for ranking domains in search

When searching for a domain from any page of the site, the following rules apply:

  • The most popular domain extensions (TLDs) in Bulgaria are ranked with the highest priority - .com, .bg, .eu. The first free name is displayed.

  • In the second place in priority are the TLDs in promotion or the next most popular TLDs, again showing the first free name.

  • When searching for a domain with a specific extension, a result is displayed - free or busy, and the proposed alternatives again follow the priority of the most popular or promotional TLDs.

  • When a new domain extension goes on sale, it can also be ranked in the search results for promotion, in priority after the most popular TLDs, again showing the first free domain name.